Predictive Dialing Software for call center

The TCMS predictive dialing software (Computer Telephony Integration) offers complete integration with your database, of existing or prospective customers. With easy and anytime access to your clients you can considerably reduce your advertising and marketing costs.

Predictive dialing software is a feature of the TCMS phone system where outbound calls from a user selected list are automatically initiated and answered calls are passed to available service agents.

The system offers complete clarity of content. The predictive dialing software offers ease of functionality and easy expansion as your insurance business increases. The TCMS system offers standardization and uniformity. The predictive dialers will help you enhance the quality of service to your clients.

The predictive dialing software has the ability to handle current and proposed call volume projections. The predictive dialers can just as easily incorporate and integrate advances and changes in technology as it can incorporate new developments in the insurance industry. The predictive dialing software is better than a telemarketer. A human caller who needs to do manual dialing may get tired and even make lapses because of it. A dial seamlessly integrates technology and human resource.

Features

	Web-Enabled Agent - capitalize on Internet technology to customize the solution to meet the needs of your business.
	Inbound Call Routing and Screen Pop! - predictive dialer call routing to the agent with caller information automatically displayed on screen.
	Scalable - from 4 to 480 seats and up!
	Open Architecture - integrate or expand with off-the-shelf products or computers already in your business.
	Relational Database - predictive dialing software includes MS Access. Also compatible with MS SQL Server (not included).
	Inbound/Outbound Call Blending - voted product of the year in 1999.
	IVR (Interactive Voice Response) / ACD (Automated Call Distribution) - user configurable IVR, changeable without stopping the system.
	Digitized Recording - record and archive portions of the conversation for later retrieval.
	Time Zone Sensitive Dialing - automatically starts and stops dialing a time zone at the user defined time.
	Exclusive Appointment Scheduling Calendar - empower your agents to schedule by campaign, by location or sales representative.
	Voice Broadcast Messaging - predictive dialing software allows you to leave pre-recorded messages to dialer-detected answering machines.
	Unlimited Flexible Scripting - branch logic, simple “on the fly” editing and unlimited data capture, use pick lists, modifiable pick lists and open-ended responses to gather critical customer information.
	Run Multiple Campaigns Simultaneously - predictive dialing software allows up to 80 with full control over pacing, reporting and data fields of each individual campaign.
	Managed Callbacks by Agent or Station - agent-scheduled date and time for automatic callbacks. Edit, delete and re-assign callbacks from the manager station.
	Fully Customizable Data Fields - you decide what data you want to accumulate.
	Comprehensive Reporting - the information you need to make management decisions immediately.
	Compliance with No Call Laws - built in “no call compliance” list management.
	Exclusive Voice and Data Transfer and / or Conferencing.
	Offsite Third Party Remote Verification.
	Silent Monitoring - with break-in capability.