Predictive Dialer - Overview

If your business calls a large number of clients in a limited period of time, your telephone agents will need the assistance of our predictive dialers. TCMS'S unsurpassed predictive dialer capabilities increase agent productivity by 400%, eliminating non-productive calls in order to keep agents talking. The predictive dialer enables agents to spend up to 75% percent of each hour talking rather than dialing, resulting in lower costs per transaction and increased contact rates. Effective for large or small telemarketing groups, the dialing software includes precision that ensures agents receive calls and the associated data simultaneously either on their computer or on their phones. Agent productivity is enhanced with capabilities to anticipate when to place the next call and how to detect unproductive calls such as busy signals, answering machines, no answers and disconnects. There is no delay time in between the call transfers to live agents. Please call in our customer service department for a live demo. We guarantee you that you would be amazed what we have to offer.

Imagine that you have a team of 12 to 15 telemarketing agents, each with a telephone in hand and an endless list of phone numbers to call. Agents A, B and C dial the first number on their lists and each receives an answering machine. Agents D and E both receive busy signals. Agent F has just called a number that is not in service. Agents G and H both connect to a live person and begin making their pitch. What just happened? Essentially, three-quarters of your agents have just wasted their own time, as well as your time and money. Predictive Dialer eliminates this wasted time and effort, while drastically increasing sales efficiency. So, what exactly is the Predictive Dialer?

Predictive dialers efficiently and accurately screen out answering machines, busy signals, operator intercepts, fax lines etc. and passes through only live connects to agents. This allows for maximum call center efficiency and can improve overall contact rates by as much as 400% over manual dialing. Predictive dialers will save you time and money with each business call. Predictive dialers make the call for the telephone agents automatically. To ensure the accuracy of the predictive dialers, we’ve predictive dialer software that adjusts to all calling patterns as needed. The predictive dialer software acts as a management system for complete predictive dialer solutions. Predictive Dialing uses sophisticated software algorithms to maximize the productivity and efficiency of outbound contact center.

You may be asking, "Why is it called the Predictive Dialer?" Well, it is predictive because it automatically adjusts to calling patterns, the number of agents, and the average call length. If calls are short, the dialer dials on more lines. If fewer agents are available, the dialer dials less frequently. If calling patterns change, the dialer changes with them. Also predictive dialer is able to handle multiple projects, and multiple calling lists, seamlessly switching between them. Finally, the dialer allows you to modify the frequency with which the dialer "abandons" a call. An abandoned call occurs when a live person picks up the phone, but there are no available agents to take the call. When the person hangs up the phone before the dialer switches the call to an agent, the call is "abandoned". The dialer enables an administrator to adjust the calling rate to minimize abandoned calls.

Predictive Dialer, besides making calling more efficient, makes calling less tedious too. Telemarketing has the lowest retention rate out of any job in the nation. An average telemarketer will work six hours before he quits. Using the Predictive Dialer and reducing the tediousness of telemarketing will greatly increase your agent retention rate as well as agent productivity. Also, by seeing his own results, an agent's morale will increase dramatically, which will only add to his efficiency.

A TCMS Predictive empowers call centers so that agents can spend up to 50 minutes of each hour talking to live prospects it not only generates new leads but, also gets you relevant feedback from the clients.

Increase in Call Efficiency per Agent, efficiency and agent morale and retention lead to one thing: profit. The following chart gives you an idea of how a predictive dialer can increase profits and revenues. The revenues increase over three times, and profit increases almost ten times. The fact is simple: if you talk to more people, you will get more leads. It is purely number game.