This provides overall call center profitability, less overheads & high morale of telemarketers.
By STEFANIA VISCUSI
TMCnet Assistant Editor for Channels
For most business tasked with calling a large number of people, agents are usually hired to place calls at the fastest and most efficient speed they can. But in today's business climate, where customer satisfaction and experience play a bigger role in company success than just how many calls are made, a better approach to meeting this demand is needed.
Predictive dialers are used in this case to connect agents with only live calls to keep them talking, and productive.
Because the predictive dialer is able to load up with a large amount of phone numbers and then dial them all out at the same time but only connect available agents with live callers, it is a valuable tool for business needs.
With a predictive dialer, agents are able to become more efficient and productive at their jobs as well as spend more time talking with contacts rather than dialing out and trying to get a live connection established. Not only does this boost agent productivity, but it also help businesses to save money per transaction.
Predicative dialers are also useful for their ability to make agents jobs less time consuming. Predictive dialers are able to screen through things like busy signals, fax machines or out of service numbers and dial according to set standards unique to business needs. This way, agents are always talking with someone—boosting their morale about their job, and lowering high agent attrition rates.
CLICK HERE to submit your information or call us at (800) 984-7001 to learn more about quality Predictive Dialer solutions available from TCMS.
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.