Predictive Dialer System Requirements

(TCMS) requires only industry standard hardware. The detailed requirements are shown here. Total Call Management Solutions Inc. can provide a complete, turnkey solution with all hardware and installation, or a customer can purchase any combination of hardware and software for predictive dialer system from TCMS.

Server Hardware Requirements

Windows 2000/XP/2003:
Pentium 500MHz or higher processor
Works with Dell, Gateway 2000, Compaq, or Clones
One-Hundred Twenty Eight (128) Megabytes of ECC RAM
3.5" Floppy Drive
CD-Rom Drive
Hayes Compatible Modem
10 GB or larger Hard Drive (Note: 10MB = 1 Hour of voice)
SVGA display card
SVGA display monitor
Keyboard
Mouse
3COM Ethernet Card

• Server should be equipped with SCSI Hard Disks/Drive Array (9 GB minimum, 18 GB Recommended) and sufficient free RAM memory for buffering transaction requests. For NetWare, this implies at least 70% of memory assigned to Cache Buffers.
• Initial Basic System Installation requires 200MB Server Disk Space
• PC LAN (Ethernet)
  

Telephony Server (Dialer)

• Rack Mounted Redundant Industrial PC
• Pentium III 500MHz CPU, 65MB RAM
• RAID Level 0 4 GB Hard Disk with RAID Controller
• 14 PCI Slot Back plane Chassis
• Windows NT/ Windows 2000
• Dialogic Window NT Driver Set
• Dialogic DTI241SC-T1 Voice Analysis Cards (RequiresT1)
• Dialogic DTI240SC-T1/MSI180SC Voice Delivery Cards (RequiresT1)
• 3COM 10/100 PCI Network Card
• Direct All Digital Link to PBX (unless stand alone)
• Agent Voice Monitoring via PBX (unless stand alone)
• If VOIP need gateway on server side

Call Center Supervisor:
• Windows NT/2000 (3.5.1 or 4.0)
• Pentium III 500 MHZ or better recommended
• 64MB RAM (minimum), 128MB RAM recommended
• Color VGA Display, 640x480 16 Colors
• Mouse
• Microsoft Windows NT Service Packs Installed
• TCP/IP Protocol

Visual Monitoring and Coaching Station:
• Windows 95/98, Windows NT/2000
• Pentium 200 Mhz (minimum) Pentium/Celeron 366MHZ or better recommended
• 32MB RAM (minimum), 64MB RAM recommended
• Color VGA Display, 800x600 16 Colors
• Mouse
• Microsoft Windows 95 Service Packs Installed
• TCP/IP Protocol

System Layout

Server Based Inside the Country

Server Based Outside the Country (VOIP)