A predictive dialer is an ideal tool for businesses that need to call a huge number of clients within a short time-span. This innovative solution enhances productivity of telephone agents by doing away with non-productive calls and anything that keeps agents from being on the phone with a live caller.
Gone are the days when telephone agents and call center employees had to perform manual dialing to get in touch with their clients. The old process was not only time-consuming; it also had a negative bearing on company’s productivity.
By having the predictive dialer in place, an end is put to and lag in productivity by ensuring that agents don’t waste time on the tedious process of dialing. Instead, they are able to talk to as many clients as possible, allowing organizations to increase productivity and keep them ahead of the competition.
A predictive dialer mainly takes care of the outbound calling that telephone agents have to carry out to expand their clientele. The system automatically dials the phone number and then only transfers the call to an available agent once the person on the other side has taken the call.
What is important about the predictive dialer is that the predictive dialer dials numerous telephone numbers simultaneously in search of a live “hello”--if the call is busy, it reschedules the number and dials another one.
The system doesn’t let telephone agents become less productive by connecting them with answering machines, busy signals, operator intercepts, fax lines etc. Instead, the predictive dialer makes outbound calling far more result-oriented.
The predictive dialer is essential for any outbound contact center looking to capitalize its productivity and efficiency. Companies to a great extent thrive on the effectiveness of business calls that their call centers handle on a regular basis. And, there is no better way to help those call centers deliver on their target other than by equipping them with a predictive dialer.
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Niladri Sekhar Nath is a contributing writer for TMCnet covering telecommunications, service providers and networking.