Agent & VOIP - Capitalize on
Internet technology to customize the solution to
meet the needs of your business.
Call Routing and Screen Pop Up- Predictive
dialing call routing to the agent with caller information
automatically displayed on screen.
- from 4 to 480 seats and up!
Architecture - integrate or expand
with off-the-shelf products or computers already
in your business.
Database - predictive dialing includes
MS Access. Also compatible with MS SQL Server (not
Call Blending – It is complete
suite of product with both outbound and inbound
call automation capabilities.
(Interactive Voice Response) / ACD (Automated Call
Distribution) - user configurable
IVR, changeable without stopping the system.
Recording - record and archive portions
of the conversation for later retrieval.
Zone Sensitive Dialing - automatically
starts and stops dialing a time zone at the user
Appointment Scheduling Calendar -
empower your agents to schedule by campaign, by
location or sales representative.
Broadcast Messaging - predictive
dialing allows you to leave pre-recorded messages
to dialer-detected answering machines.
Flexible Scripting - branch logic,
simple “on the fly” editing and unlimited
data capture, use pick lists, modifiable pick lists
and open-ended responses to gather critical customer
Multiple Campaigns Simultaneously -
predictive dialing allows up to 80 with full control
over pacing, reporting and data fields of each individual
Callbacks by Agent or Station -
agent-scheduled date and time for automatic callbacks.
Edit, delete and re-assign callbacks from the manager
Customizable Data Fields - you decide
what data you want to accumulate.
Reporting - the information you
need to make management decisions immediately.
with No Call Laws - built in “no
call compliance” list management.
Voice and Data Transfer and / or Conferencing.
Party Remote Verification.
Monitoring - with