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Predictive Dialer

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Predictive Dialer

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Auto dialer (Automated Call Center)

Interactive voice response (IVR)

Voice Mail & PBX Integration

Industry Specific Applications

Predictive Dialer Articles

	Predictive Dialer for Productive Calls in the Contact Center
	Advanced Calling Needs, Lower Agent Attrition Rates
	More Articles about Predictive Dialer
	Modern Wonder for Outbound Calling
	The Case for a Predictive Dialer
	Smart Use of Predictive Dialer Solutions Boosts Outbound Campaign Effectiveness

Call Center Software ($195/Port one time cost)

Predictive Dialers - Listed Features

Featured Options of Predictive Dialer System

Feature	Standard	Optional
Ability to send Screen Data to an external web application
Agent Connection via IPLC
Agent Connection via VoIP
Agent Reporting
Agent Screen Pop Ups (Caller Information & Scripts)
Agent Screen Pop’s (Supports 8 Dispositions)
Analog Line Support/T1/Digital/ISDN/BRI
Answering Machine Detection
Call Back Support
Call Recording (Every Call Recording)
Call Reporting
Call Transfer Capability
Channel Bank Support
Database Import Support
Dialogic MSI Support
Digital Line Support
Do Not Call List Support
Domestic & International Call Center Support
Fax Machine Detection
Inbound Call Center Support
Interactive Voice Response Support ( Customer the Call Flow)
International Call Center Support
Live Connection Detection
Manual Dialing Support
Multiple Campaign Support
Multiple Line Support
Outbound Call Center Support
Remote Agent Support
System Scheduler
Skills Based Routing
Time Zone Support
Voip Gateway Support

More Predictive Dialer System's Features
	• Agent Statistics on the screen • Agent Call Back Scheduling • Appointment Scheduling • Agent’s Desk Schedule option • Agent’s Date and Time Schedule option • Appointment details with directions for effective scheduling • Appointment setting with optimized successful scheduling execution • Application Programmers Interface (API) • Answering Machine Detection • Agent Break Control • Call Blending • Call Backs • Call Transfer • Call Conferencing • Create a Call List • Dialer Control from the Administration Console • Digital Announcement Space • Dedicated Sales Lines • Editing Software • Export Utility Wizard • Goal Oriented Pacing • History Table	• Inbound Automated Call Distributor (ACD) • Import Data • List Management • Manual Dialing • Online Field Editing • Open Architecture • Outbound Predictive Dialing • Outbound Messaging • Perfect Call Detection • PBX Switch Capabilities & Integration • Rep Reminder Messaging • Reporting PC Compatible • Reminder Messaging • Remote Monitoring • Scripting • Screen Design Flexibility • Statistics on screen • Silent Monitoring • Third Party Verification • Voice recording

Web-Enabled Agent & VOIP - Capitalize on Internet technology to customize the solution to meet the needs of your business.

Inbound Call Routing and Screen Pop Up- Predictive dialing call routing to the agent with caller information automatically displayed on screen.

Scalable - from 4 to 480 seats and up!

Open Architecture - integrate or expand with off-the-shelf products or computers already in your business.

Relational Database - predictive dialing includes MS Access. Also compatible with MS SQL Server (not included).

Inbound/Outbound Call Blending – It is complete suite of product with both outbound and inbound call automation capabilities.

IVR (Interactive Voice Response) / ACD (Automated Call Distribution) - user configurable IVR, changeable without stopping the system.

Digitized Recording - record and archive portions of the conversation for later retrieval.

Time Zone Sensitive Dialing - automatically starts and stops dialing a time zone at the user defined time.

Exclusive Appointment Scheduling Calendar - empower your agents to schedule by campaign, by location or sales representative.

Voice Broadcast Messaging - predictive dialing allows you to leave pre-recorded messages to dialer-detected answering machines.

Unlimited Flexible Scripting - branch logic, simple “on the fly” editing and unlimited data capture, use pick lists, modifiable pick lists and open-ended responses to gather critical customer information.

Run Multiple Campaigns Simultaneously - predictive dialing allows up to 80 with full control over pacing, reporting and data fields of each individual campaign.

Managed Callbacks by Agent or Station - agent-scheduled date and time for automatic callbacks. Edit, delete and re-assign callbacks from the manager station.

Fully Customizable Data Fields - you decide what data you want to accumulate.

Comprehensive Reporting - the information you need to make management decisions immediately.

Compliance with No Call Laws - built in “no call compliance” list management.

Exclusive Voice and Data Transfer and / or Conferencing.

Offsite Third Party Remote Verification.

Silent Monitoring - with break-in capability