Time
and time again, phone dialing software
has proven to be one of the most cost-efficient
phone solutions for businesses. But some
businesses are unfamiliar with it. Many
have a vague idea about phone dialing
software, but do not know how it specifically
applies to business. So, I have put together
this list of frequently asked questions
about phone dialing software in the hopes
that it will answer your questions.
Q: What is
phone dialing software?
A: Basically, phone dialing software
is a phone solution that automatically
dials phone numbers for you.
Q: What are
the different types of phone dialing
software?
A: There are 3 basic types of phone
dialing software phone solutions. They
are are:
-
Auto
dialers
-
Predictive dialers
-
Power dialers
Q: What is
the main difference between them?
A: The main difference between the different
types of phone dialing software is functionality.
An auto dialer will be able to dial
numbers and send out pre-recorded messages.
The predictive dialer can connect the
person called to a live agent with popup
information on their screen. Power dialers
are automatic dialers for smaller offices
with fewer agents.
Q: Can the
software be integrated in one package?
A: In most cases, yes.
Q: What can
I use phone dialing software for?
A: You can use phone dialing software
for many things, such as:
Q: Can I
integrate phone dialing software with
my current system?
A: That depends on the company selling
the phone dialing software. Phone dialing
software should be developed on a common
platform with open architecture. If
it is not, then you might have trouble
using it with your system. Keep in mind
also that all phone dialing software
has minimum PC requirements.
Q: Can phone
dialing software work with my current
phone system?
A: Most likely it will, but you will
need a PBX switch to hook it up to your
phone system. Companies, like TCMS,
also sell PBX phone switches with 300+
legacy phones. These switches can integrate
the software with your current phone
system.
Q: What else
does TCMS offer?
A: At TCMS we offer a variety of phone solutions that are geared to just one thing—increasing your bottom line. These other phone solutions include:
-
Auto
dialers
-
Predictive dialers
-
Power dialers
-
IVR (interactive voice response) systems
-
Voice mail systems
-
Automated attendants
-
PBX Integration with 300 + Phone switches
-
Fax broadcasting & Fax on Demand
-
Web Integration
Q: Do you
have products for specific industries?
A: Yes we do. We have created industry-specific
phone dialing solutions, such as:
Q:
How do I contact TCMS if I am interested
in your products?
A: If you are interested in any of these
products for your business or industry,
why don’t you call us
at 800-984-7001? We are always
there to answer any question you might
have about any of our phone solutions.
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