Voice Mail Systems - Features & Benefits

List of Voicemail Features

2 to 128 ports per system Keyboard disable Personal greeting ACD Hunt Groups Line prompt control Personalized supervisor screen Audiotext - User configured Line broadcast control Printer - option Automated Attendant Line operator transfer Priority messages Automatic message deletion upon review Loop control Private messages Automatic line reconfiguration Maintenance hour control Prompt editing Box full indicator Manager's password Reach out calling Broadcast box control Maximum message size  parameter Record compression option Busy Control Message appending Recording time - variable per subscriber Call transfer Control Message review Remote maintenance support Call Reporting SMDR Message skip Message  reminder Retry control Caller review and edit Message stop Re-paging on busy control Cellular phone notification Message forwarding Ring counter control Certified Messages Message reply Rotary phone support Custom keypad mapping Message deletion Security codes - individualized Data retrieval Message pause Send multiple message feature Date and time stamp Message box number - up to 5  digits Silence time-out during record (adjustable) Deleted message restoration Message arrival indicator Skip forward/reverse while  review Diagnostic data Message waiting option Subscriber notification control Digital pager support Minimum message size  parameter Subscriber option control Disconnect on loop signal  detect Multiple application support Subscriber name recording Disconnect on retry parameter control Multi-level Bulletin Board Subscriber usage data DTMF time-out control Multi-Tennent lines Supervisor extension designation Extension verification Name Announcement Supervisor password Fax Back Network Support Supervisor paging tone control Fax On Demand No answer control Supervisor box designation Group message purge limit control Notification with message  review System full indicator Group list distribution Notification time set System indicators Group list creation and  modification Notification control option Time dependent parameter Guest message boxes Operator immediate transfer Time dependent prompts Hang-up option control Out dial prefix control Time announce sTCMSifications Holiday message control Paging line control transfer prefix control Host communication option Paging - dual User friendly set up screens Input time-out control Password changing Voice messaging Interactive voice response PBX and Key systems  supported Wake-up call interval

Notes: Some feature accessibility requires support by PBX or CO, so all features may not be available in all configurations. Previous software versions may not support all currently listed features. Similarly, newer versions of this software may contain features not listed. Please call for the newest list of features or if a feature you are interested in does not appear on this list. Subject to change with out notice.

Features of the Voice mail Systems for Network Services

Feature Standard Optional ACD Hunt Groups Audiotext - User configured Automated Attendant Automatic message deletion upon review Automatic line reconfiguration Balance Due Message Playback Box full indicator Broadcast box control Busy Control Call transfer Control Call Reporting SMDR Caller ID Stamping Caller review and edit Cellular phone notification Certified Messages Conferencing Custom keypad mapping Date and time stamp Deleted message restoration Diagnostic Support Digital pager support Disconnect on loop signal detect Disconnect on retry parameter control DTMF time-out control DNIS Support (T1/E1) E-mail Notification E-mail to Fax Support Fax Back Fax Broadcasting Fax On Demand Fax to E-mail Fax Mailbox Support Follow-Me Group list distribution Group list creation and modification Guest message boxes Hang-up option control Holiday message control Host communication option ISDN PRI Support ISDN PRI Redirecting Number Support Input time-out control Interactive voice response Keyboard disable Line prompt control Line broadcast control Line operator transfer Loop control Maintenance hour control Manager’s password Maximum message size parameter Message appending Message read deny (plays message count, but won’t allow listening) Message review Message reminder Message skip Message stop Message forwarding Message reply Message deletion Message pause Message box number - up to 11 digits Message arrival indicator Message waiting option Minimum message size parameter Multiple application support Multi-Language support Multi-level Bulletin Board Multi-Tennant lines Name Announcement Network Support No answer control Notification with message review Notification time set Notification control option One Key Call Return Operator immediate transfer Out dial prefix control Paging line control Paging - dual Password changing Payment Confirmation Message (Payment was received) Payment Reminder Message PBX and Key systems supported Personal greeting Personal Secretary (Different operator per mailbox) Personalized supervisor screen Printer - option Prepaid Calling Priority messages Private messages Prompt editing Reach out calling Record compression option Recording time - variable per subscriber Remote maintenance support Retry control Re-paging on busy control Ring counter control Rotary phone support Security codes - individualized Send multiple message feature Silence time-out during record (adjustable) Skip forward/reverse (message review forward/reverse) Speech Recognition Subscriber notification control Subscriber option control Subscriber name recording Subscriber usage data Supervisor extension designation Supervisor password Supervisor paging tone control Supervisor box designation System full indicator System indicators Text To Speech Time dependent parameter Time dependent prompts Time announce sTCMSifications transfer prefix control User friendly set up screens Voice messaging Wake-up call interval Web Interface for Administration

Voice Mail Systems - Features & Benefits

Standard Features of PBX systems

• Able to handle multiple calls at the same time.
• Message taking for the mailbox: 250 messages per mail box.
• Message length per mail box control.
• Multiple personal greetings per mail box.
• 800 number debit control per mail box.
• Ability to record a message, review the recorded message, re-record the message, mark as certified or private, and place a date and time stamp on the message.
• Group distribution list support. Record a message once and send it to multiple subscribers at one time.
• Question and answer mail box support.
• Notification: support for message waiting lights, pagers, cellular phones, and stutter tones. Notification time control.
• Wake up call support.
• Message escalation: informs the supervisor if a subscriber has not read his message.
• Playing functions. Played in different orders: first in first out or last in last out. Fast forward, rewind, message play review. Play date and time of the message.
• System status display on your computer screen. Show the status of every single port.
• Remote support feature.

  Optional (Enhanced pbx systems Features)

  One-number This pbx systems feature allows you to have one phone number for all of your communication devices, including office, home, cellular, fax, pages, and existing voicemail, fax mail, and e-mail. Your subscriber only needs to give one number to people he/she wishes to receive calls from. Follow-me This pbx system feature ensures that every call you receive finds you wherever you may be. When someone calls your universal number, all of the devices that you select to ring will ring sequentially until all numbers are exhausted or the call has been answered. If the call goes unanswered, the caller will automatically be forwarded to voicemail. This feature enables subscribers to be anywhere and not miss a call. Fax-to-email This pbx system feature allows received faxes to be read through a subscriber's E-mail Inbox. The fax is converted into a readable format which is accessible and printable. This feature allows subscribers to access their faxes without a fax machine from anywhere in the world. Voice-to-email This pbx system feature allows received voice messages to be read through a subscriber's E-mail Inbox. The voice message is converted into a standard .WAV format which is audible from any computer terminal with a sound card and speakers. This feature allows subscribers to access their voice messages without a phone from anywhere in the world. Email-notification This pbx system feature alerts subscribers by email when a voice or fax message has been received. This allows subscribers to be away from their desk Speech recognition This pbx system feature allows callers to dial by speaking the name of the person he wishes to talk to. This feature eliminates the need for callers to memorize long or confusing extension numbers. SMS (Short Message Service) Short message service (SMS) is a globally accepted wireless service that enables the transmission of alphanumeric messages between mobile subscribers and systems such as electronic mail, paging, and Voice mail systems. Fax Mail Faxes are received and saved in the subscriber's fax mailbox until he wants them. He can have them forwarded to any fax machine in the world. Perfect for travel or for any home office. Fax Broadcast Store the fax number lists in the mailbox. The subscriber faxes the document to the Fax Manager and it will automatically fax it to every fax number on the list. This feature allows users to send product announcements, sales information, seminar invitations, press releases and much more. Fax-On-Demand This pbx system feature allows subscribers to send fax information to a caller upon the caller's request. This feature can be used for multi-level marketing purposes or to just distribute information to customers at anytime. Thus, it is ideal for customer service and technical support because it eliminates the need to have a live person answer Frequently Asked Questions or do common troubleshooting. Email-to-Voice Mailbox This pbx system feature allows people to send voice messages from an email account to a subscriber's voice mailbox. TCMS provides the Vmail.exe utility program to anyone who wishes to record voice messages and send them from an email account. This feature is ideal for sending messages in foreign languages because many systems do not have the resources necessary for understanding foreign text. Automated Private Secretary & Personal Attendant Each subscriber can have his own personal secretary. When a caller wants to speak to the operator, he presses 0 and Voic email systems transfer the call to the subscriber's private secretary. Outbound Calling This pbx system feature allows subscribers to place out bound calls while using their voice mailbox. Each subscriber has a credit limit, and Voice mail systems ensure that this credit limit is not surpassed. Caller ID This pbx system feature allows subscribers to find out where each message they receive originated from by stamping each message with Caller ID. One-Key Call Return This pbx system feature allows subscribers, while reading messages, to connect directly to the sender of the message by pressing only one key. Pre-Paid Calling Card The pre-paid calling card module allows you to sell prepaid calling cards. The system handles all the calls and deducts the minutes from the subscriber’s balance. Administrator's Web Interface This pbx system feature allows multiple operators to provision mailboxes for subscribers via the World Wide Web. This feature is a major benefit for operators because it allows them to provision mailboxes from any Internet terminal in the world. Payment Reminder This feature automatically reminds subscribers if their bill is overdue past as TCMSified length of time. Balance Due Amount Payback This pbx system feature plays a subscriber's balance due amount every time he calls into the system. This feature eliminates the need for a subscriber to call up and ask a live person for his balance. Read Deny This pbx system feature plays the number of messages that a subscriber has, but denies the subscriber the permission to read the messages. This feature is an effective way of collecting unpaid balances from the subscriber because it forces them to pay the balance in order to read their messages. Payment Confirmation This pbx system feature allows a subscriber to know if and when his balance payment has been received. Networking This pbx system feature provides the networking software that is necessary to allow subscribers to send voice messages across the systems on a network. Teleconferencing This feature allows multiple callers to phone into the system and communicate with each other within a subscriber's conferencing box. A unique telephone number identifies a subscriber's conference group and can be distributed by the subscriber to whomever he wishes. The subscriber will be charged for the total number of minutes used by all of the callers.