IVR Software Solutions

An IVR Software provides a powerful tool for increasing customer satisfaction, and IVR Software can help reduce the overall cost of a call center while maintaining or even increasing the number of incoming calls. However, too much of a good thing can be counter-productive. A balance of automation and good old-fashioned customer service is often more effective than a faceless machine in today’s highly competitive marketplace.

The TCMS IVR Software is an application generator that allows you full connectivity to the most popular databases including Microsoft Access, Microsoft Excel, Microsoft Fox Pro, dBase, bTrieve, Paradox, or standard text files. The TCMS IVR Software can be used to read information from databases, write information to databases, as well as query databases and return information.
IVR Software software performs over 40 different, customizable commands. You can setup properties for each command just like manual commands. Some of the features of TCMS IVR Software are:

Smart Solutions to Costly Problems

No longer will you have to channel all incoming calls to be handled manually. Callers appreciate the courteous personal touch ACC IVR Software offers, while providing accurate information to the callers.

Interactive Voice Response

ACC IVR Softwareis an Applications Generator program that allows you to design and Implement Interactive Voice Response (IVR) applications.

Voice Messaging

The Voice Messaging feature of ACC IVR Software allows callers to access and leave a message at the proper mailbox. Each message is individually dated and time Stamped and kept in the order they were received. The messages are not restricted by fixed message length. The messages remain private and secure and can be reviewed at any time and from touch-tone phone with proper access code.

Automated Receptionist

The Automated Receptionist feature of ACC IVR Software answers calls immediately and gives the caller the option to speak with the operator, or go directly to a desired extension. No longer will you have to rely on clerical staff to handle an incoming call and provide information from your database.

Third Party Database Hand Shake

Many applications require a database interface with an IVR system. ACC IVR Software provides emulation and links to many databases such as Microsoft Access, dBase, Foxpro, SQL, Sequel Server, Informix, Oracle, and many others. Data runs between the IVR and the database application through specific variables. Applications can run embedded, be created on the fly, or through import/export facilities.

Text to Speech

As an option to hearing your voice messages, the IVR Software system can effortlessly speak e-mail messages. You can listen to you e-mail from any telephone in the world. The system can read your product descriptions, names, addresses, news articles, and much more. This truly gives voice to your data. As an option to hearing your voice messages, the IVR system can effortlessly speak e-mail messages. You can listen to you e-mail from any telephone in the world. The system can read your product descriptions, names, addresses, news articles, and much more. This truly gives voice to your data.

Speech Recognition

ACC IVR Voice Recognition modules recognize words, names, spoken letters, and numbers, Callers can spell names, order products, enter account numbers, or zip codes, all without entering touch tones, just by talking.

Internet Ready

IVR Software and WEB access (both on the Windows NT/2000/XP Server), allow callers to retrieve information from touch-tone phone or their web browser. With the Internet option you can service your customers over the telephone or via the hyperlink. The system responds over the Web, or voice prompts over the telephone. You enter your selections and get information by clicking on icons or by choosing form menus.

Voice to Email

ACC IVR Software can record a message from a caller for you and then deliver it to you over the email. This is a very useful feature, because it allows you to listen to your messages from your computer and then archive them appropriately. IVR Software also allows you to read your messages from wherever there is an email terminal with sound capabilities.

Fax to Email

ACC IVR Software can receive a fax document and then deliver it to you over the email. This very useful feature allows you to view your fax documents on your computer screen, then either print or archive them appropriately. IVR Software also allows you to view your fax documents from wherever there is an email terminal.

Out Dial

This tool allows for importing a database of phone numbers into the IVR system. The system will out dial for confirming a delivery time, reminding patients of a doctor's appointment, notifying students of an event, or letting clients know their stock has requirements are met, and the benefits begin to pay you back immediately. You the customer is involved directly in the development of your system assuring you the commitment and personal service you deserve.

Follow me One Number

The Follow-Me feature ensures that every call received finds you wherever you may be. With One Universal Number you can be reached at home, the office or on your cell phone. The One Number Feature follows you wherever you are.

Predictive Dialer

With the IVR Predictive Dialer option, you can setup your very own Call Center. The system makes an out dial call, listens when a live “Hello” is detected, then automatically transfers the call to an available agent.

Speech Recognition

Winfax interface
The TCMS software can make use of the Winfax software from Semantic for sending out fax documents. You need a separate phone line for Winfax.

Right fax
The TCMS software can also interface with the Rightfax server software.

Intel Dialogic Fax
entering touch tones, just by talking.

Call Bridging

The TCMS software has full support for the fax technology provided by the Intel Corporation. The software can make use of the same phone line for voice and fax. The software supports the option of one call or two calls. For one call the caller calls from his machine and requests a document and then presses the Start button to receive his fax. Call Bridging is a technique where a call arrives on one telephone line and goes out on another telephone line. The TCMS software can receive a call on one telephone line and call out on another line and connect the caller to the called party. This feature is useful for digital trunks and other situations where the phone company does not provide the call transfer feature. In some cases caller presses “0” and wishes to talk to an operator, TCMS transfers the call to a live person by bridging the calls.

Credit Card Authorization Module

This module allows your callers to pay by their credit cards. In many cases if the caller wants to use a credit card. The TCMS software asks the caller to enter his credit card number and the expiration date. Then the software invokes the Credit Card Authorization Module and sends a transaction to the credit card processing company. After the software receives the credit card authorization code, it concludes the call session.

Phone Systems Supported

The TCMS software supports most of the telephones in operation. For a complete list of phone models the software supports, see or PBX support list.