IVR Software provides a powerful tool for increasing
customer satisfaction, and IVR Software can help
reduce the overall cost of a call center while
maintaining or even increasing the number of incoming
calls. However, too much of a good thing can be
counter-productive. A balance of automation and
good old-fashioned customer service is often more
effective than a faceless machine in today’s
highly competitive marketplace.
The TCMS IVR Software is an application generator that allows
you full connectivity to the most popular databases
including Microsoft Access, Microsoft Excel, Microsoft
Fox Pro, dBase, bTrieve, Paradox, or standard
text files. The TCMS IVR Software can be used to read information
from databases, write information to databases,
as well as query databases and return information.
IVR Software software performs over 40 different,
customizable commands. You can setup properties
for each command just like manual commands. Some
of the features of TCMS IVR Software are:
Solutions to Costly Problems
No longer will you have to channel all incoming
calls to be handled manually. Callers appreciate
the courteous personal touch ACC IVR Software
offers, while providing accurate information
to the callers.
ACC IVR Softwareis an Applications Generator program that allows
you to design and Implement Interactive Voice
Response (IVR) applications.
The Voice Messaging feature of ACC IVR Software allows callers to access and
leave a message at the proper mailbox. Each message
is individually dated and time Stamped and
kept in the order they were received. The messages
are not restricted by fixed message length. The
messages remain private and secure and can be
reviewed at any time and from touch-tone phone
with proper access code.
The Automated Receptionist feature of ACC IVR Software answers calls immediately and
gives the caller the option to speak with the
operator, or go directly to a desired extension.
No longer will you have to rely on clerical staff
to handle an incoming call and provide information
from your database.
Party Database Hand Shake
Many applications require a database interface
with an IVR system. ACC IVR Software provides emulation and links
to many databases such as Microsoft Access, dBase,
Foxpro, SQL, Sequel Server, Informix, Oracle,
and many others. Data runs between the IVR and
the database application through specific variables.
Applications can run embedded, be created on the
fly, or through import/export facilities.
As an option to hearing your voice messages, the
IVR Software system can effortlessly speak
e-mail messages. You can listen to you e-mail
from any telephone in the world. The system
can read your product descriptions, names, addresses, news
articles, and much more. This truly gives voice
to your data. As an option to hearing your voice
messages, the IVR system can effortlessly speak
e-mail messages. You can listen to you e-mail
from any telephone in the world. The system can
read your product descriptions, names, addresses,
news articles, and much more. This truly gives
voice to your data.
ACC IVR Voice Recognition modules recognize words,
names, spoken letters, and numbers, Callers can
spell names, order products, enter account numbers,
or zip codes, all without entering touch tones,
just by talking.
IVR Software and WEB access (both on the Windows NT/2000/XP
Server), allow callers to retrieve information
from touch-tone phone or their web browser. With
the Internet option you can service your customers
over the telephone or via the hyperlink. The system
responds over the Web, or voice prompts over the
telephone. You enter your selections and get information
by clicking on icons or by choosing form menus.
ACC IVR Software can record a message from a caller for you and
then deliver it to you over the email. This is
a very useful feature, because it allows you to
listen to your messages from your computer and
then archive them appropriately. IVR Software
also allows you to read your messages from wherever
there is an email terminal with sound capabilities.
ACC IVR Software can receive a fax document and then deliver
it to you over the email. This very useful feature
allows you to view your fax documents on your
computer screen, then either print or archive
them appropriately. IVR Software also allows
you to view your fax documents from wherever there
is an email terminal.
This tool allows for importing a database of phone
numbers into the IVR system. The system will out
dial for confirming a delivery time, reminding
patients of a doctor's appointment, notifying students
of an event, or letting clients know their stock
has requirements are met, and the benefits begin
to pay you back immediately. You the customer
is involved directly in the development of your
system assuring you the commitment and personal
service you deserve.
me One Number
The Follow-Me feature ensures that every call
received finds you wherever you may be. With
One Universal Number you can be reached at home,
the office or on your cell phone. The One Number
Feature follows you wherever you are.
With the IVR Predictive Dialer option, you can
setup your very own Call Center. The system makes
an out dial call, listens when a live “Hello”
is detected, then automatically transfers the
call to an available agent.
The TCMS software can make use of the Winfax software
from Semantic for sending out fax documents. You
need a separate phone line for Winfax.
The TCMS software can also interface with the
Rightfax server software.
Intel Dialogic Fax
entering touch tones, just by talking.
The TCMS software has full support for the fax
technology provided by the Intel Corporation.
The software can make use of the same phone line
for voice and fax. The software supports the option
of one call or two calls. For one call the caller
calls from his machine and requests a document
and then presses the Start button to receive his
fax. Call Bridging is a technique where a call
arrives on one telephone line and goes out on
another telephone line. The TCMS software can
receive a call on one telephone line and call
out on another line and connect the caller to
the called party. This feature is useful for digital
trunks and other situations where the phone company
does not provide the call transfer feature. In some
cases caller presses “0” and wishes
to talk to an operator, TCMS transfers the call
to a live person by bridging the calls.
Card Authorization Module
This module allows your callers to pay by their
credit cards. In many cases if the caller wants
to use a credit card. The TCMS software asks
the caller to enter his credit card number and
the expiration date. Then the software invokes
the Credit Card Authorization Module and sends
a transaction to the credit card processing company.
After the software receives the credit card authorization
code, it concludes the call session.
Caller ID Support
The TCMS software supports most of the telephones
in operation. For a complete list of phone models
the software supports, see or PBX support list.
The TCMS software makes full uses of the Caller
ID. It logs all
the calls received with the associated Caller ID’s.
It can also log the touch-tone keys the caller presses
for further analysis.