Interactive Voice Response - Features & Benefits

Key Features

• Application Generator with its own debugging capabilities.
• Choose drag and drop functionality without requiring extensive programming projects cost
• ODBC and other industry standard databases compliant
• Flexibility of creating call flows and business flows which provides complete flexibility over the business processes and automation policies implementation
• Intelligent call routing based upon skills, priority, and service level
• Completely automated information retrieval and delivery through multiple medias and channels
• Advanced networked enterprise voice mail system
• Touch tone or rotary control
• Play multiple message with menu prompts for greetings, announcements, text-to-speech, advertising, speech recognition.

Feature Standard Optional Applications Generator GUI Based   Get DTMF   Play voice Message   Record voice Message   Dialing out   Call Transfer   Voice Mail box   Access database support   ODBC Support   Fax   Text to Speech   Voice Recognition   Internet Connectivity

Features of the Voicemail system for Network Services Feature Standard Optional ACD Hunt Groups   Audiotext - User configured   Automated Attendant   Automatic message deletion upon review   Automatic line reconfiguration   Balance due message playback   Box full indicator   Broadcast box control   Busy Control   Call Transfer Control   Call reporting SMDR   Caller ID Stamping   Caller review and edit   Cellular phone notification   Certified messages   Conferencing   Custom keypad mapping   Date and time stamp   Deleted message restoration   Diagnostic Support   Digital pager support   Disconnect on loop signal detect   Disconnect on retry parameter control   DTMF time-out control   DNIS Support (T1/E1)   E-mail notification   E-mail to fax support   Fax Back   Fax broadcasting   Fax on demand   Fax to E-mail   Fax mailbox support   Follow-me   Group list distribution   Group list creation and modification   Guest message boxes   Hang-up option control   Holiday message control   Host communication option   ISDN PRI support   ISDN PRI redirecting number support   Input time-out control   Interactive voice response   Keyboard disable   Line prompt control   Line broadcast control   Line operator transfer   Loop control   Maintenance hour control   Manager’s password   Maximum message size parameter   Message appending   Message read deny (plays message count, but won’t allow listening)   Message review   Message reminder   Message skip   Message stop   Message forwarding   Message reply   Message deletion   Message pause   Message box number - up to 11 digits   Message arrival indicator   Message waiting option   Minimum message size parameter   Multiple application support   Multi-Language support   Multi-level Bulletin Board   Multi-Tennant lines   Name announcement   Network support   No answer control   Notification with message review   Notification time set   Notification control option   One key call return   Operator immediate transfer   Out dial prefix control   Paging line control   Paging - dual   Password changing   Payment confirmation message (Payment was received)   Payment reminder message   PBX and key systems supported   Personal greeting   Personal secretary (Different operator per mailbox)   Personalized supervisor screen   Printer - option   Prepaid calling   Priority messages   Private messages   Prompt editing   Reach out calling   Record compression option   Recording time - variable per subscriber   Remote maintenance support   Retry control   Re-paging on busy control   Ring counter control   Rotary phone support   Security codes - individualized   Send multiple message feature   Silence time-out during record (adjustable)   Skip forward/reverse (message review forward/reverse)   Speech Recognition   Subscriber notification control   Subscriber option control   Subscriber name recording   Subscriber usage data   Supervisor extension designation   Supervisor password   Supervisor paging tone control   Supervisor box designation   System full indicator   System indicators   Text To Speech   Time dependent parameter   Time dependent prompts   Time announce specifications   Transfer prefix control   User friendly set up screens   Voice messaging   Wake-up call interval   Web Interface for Administration

Achievable Benefits

Enhanced operational bottom line is realized by organizations and call center through well organized call flows and business flow applications. Interactive Voice Response (IVR) helps to boost the following challenges for organizations.

Advanced Building Blocks of Interactive Voice Response Application

• INTERACTIVE VOICE RESPONSE
• VOICE MESSAGING
• AUTOMATED RECEPTIONIST
• DATABASE
• TEXT TO SPEECH
• SPEECH RECOGNITION
• INTERNET READY
• VOICE TO EMAIL
• FAX TO EMAIL
• OUT DIAL
• FOLLOW-ME / ONE NUMBER
• PREDICTIVE DIALER
• APPLICATIONS AND INDUSTRIES
• SYSTEM SPECIFICATIONS
• SYSTEM FEATURES
• CONTACT INFORMATION
• ORDER ENTRY
• STORE LOCATOR
• ACCOUNT BALANCE
• FAX ON DEMAND
• OUT DIALER
• INTERACTIVE VOICE RESPONSE
• VOICE MESSAGING