By STEFANIA VISCUSI
TMCnet Assistant Editor for Channel
IVR Systems have a number of uses today. In applications of all kinds, Interactive Voice Response is providing a way to save on costs, increase automation rates and increase business efficiency.
When it comes to meeting the needs of today's healthcare industry, having an automated, telephone-based program is extremely beneficial.
IVR Systems in the health care industry offer a way of automatically handling every call, as well as the ability to handle calls on the first ring, 7 days a week, 24 hours a day. Not only does this improve the experience for callers, it also saves the industry lots of time and money and expands their capabilities.
No longer is a live person needed to take an influx of calls as the IVR System is able to guide callers to the right information.
Having an IVR in place also provides the ability to offer multilingual prompts, which makes it easier and less complex to provide proper and equal care to non-English speaking callers.
The IVR systems are able to speak to callers in a human voice and make the experience a much more pleasurable one.
The IVR system also offers information to patients that they can rely on, as it is accurate and up to date.
IVR Systems can be used for a number of applications within the healthcare industry to speed up and enhance processes once requiring staffing and manual calling. This includes payment tracking, claims processing and billing admittance and discharge records, inventory reports, to office locations and operation hours, changes of address and even routing callers to the right personnel.
With IVR systems in place, the healthcare industry will be able to improve service, enhance productivity lower costs, and reduce staffing requirements.
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.