routine phone requests for information can consume
a substantial amount of staff time & money.
Handling a customer call with a live operator
reportedly, costs six to eight dollars per call.
An interactive voice response (IVR) system offers
an automated and less costly way to provide the
same information more cost-effectively. An IVR
system lets callers interact with your company
via the telephone. A business will typically implement
a system to handle customer inquiries. An interactive
voice response system can also be very effective
for companies with on-the-road employees who need
to call into the office to receive their next
assignment or to report their activities.
IVR systems, which reportedly lower customer handling
costs to about 20 to 30 cents per call, can be
implemented in a variety of ways. With a basic
system, you simply record a message that is played
when a person hits the appropriate number on the
TCMS Interactive Voice Response (IVR) is an application
generator with its own debugger that allows you
full connectivity to the most popular databases
including Microsoft Access, Microsoft Excel, Microsoft
Fox Pro, dBase, Btrieve, Paradox, or standard
text files. IVR can be used to read information
from databases, write information to databases,
as well as query databases and return information.
IVR performs on different customizable commands.
You can setup properties for each command just
as if you were executing the commands manually.
voice response (IVR) applications are not stand
alone applications. These applications are executed
inside a mailbox on your system. IVR supports
T1, E1, ISDN, DID, and analog interfaces. Callers
can dial into an application directly or dial
into the system and select an application to use.
IVR runs on Dialogic (digital and analog) boards.
Voice Response (IVR) will execute any application
you create when a caller dials. By using DTMF,
you can allow callers to interact with the system.
Advanced database technology allows you to read,
write, append, search, and seek database information,
you can record your product inventory, setup games,
keep track of your customers or patients, or virtually
any other application you can think of. The advanced,
innovative technology, backed by a simple, easy
to use, drag and drop interface makes writing
applications easy. TCMS IVR Generates Revenue!
While you may be averse to implementing an IVR
system because it can seem impersonal, having
one allows you to provide 24-hour access. In today's
world, as long as customers can still "press
0" for help, it is worth it. This tradeoff is one that customers