For companies looking to streamline customer care operations or wanting to make their operations more professional and cost-effective, opting for IVR or Interactive Voice Response system simplifies handling routine phone requests and helps callers in contacting their respective companies through telephone.
Apart from IVR aiding in the strengthening of relationships with clients, IVR can also prove extremely handy in internal communications as well. Organizations who have on-the-road employees and who have to call into the office regularly will find IVR features quite helpful.
IVR has also helped to decrease the expenses associated with common sales, service, collections, inquiry and support calls to and from their company. When a caller reaches an IVR-enabled number, pre-recorded voice prompts and menus are utilized to guide them and help extract the information they are looking for.
The IVR can be utilized to extract information such as movie show times, bank balances, flight schedules, product details and all that's needed is a call to the provided customer care number.
In order for companies to get these IVR capabilities set up, they need an IVR Platform that runs the solutions smoothly. The platforms facilitate playing and recording prompts while applications direct the IVR platform to prompt callers and transfer callers to other phones. Back-end servers also play a vital role in the IVR system as they store databases, mainframes, Java or other application servers.
Any company looking for quality IVR solutions can look to TCMS for cutting-edge IVR that will take your business a notch above the rest. TCMS IVR application generator features a debugger, the ability to connect to popular databases and the ability to execute any application you create.
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