Some businesses might be unfamiliar with IVR
software. To remedy this, we have compiled this
list of frequently asked questions about IVR
software.
Although it doesn’t go into full detail
about IVR systems and IVR software, it does
give you a general idea about what it does.
Q: What is IVR software?
A: IVR software
is basically software that allows callers to
interact with an automated inbound call system.
Q: What does IVR stand for?
A: IVR stands
for interactive voice response, so an IVR system
allows interaction through voice prompts or
pressing a touchtone phone.
Q: Is IVR software for outbound
systems?
A: No. An
IVR is used for inbound calls. It can be used
to route calls to the right person or department
within a large company.
Q: What are the main uses
for IVR software?
A: There
are many uses for IVR software. You can often
see IVR software used for:
• Automated call routing
• Taking surveys
• Tele-banking
• Making payments over the telephone
• Business communications
• And more
Q: Can IVR software be integrated
with my current phone system?
A: That depends
on the company selling the IVR software. Companies,
like TCMS, also sell PBX phone switches with
300+ legacy phones. These switches can integrate
your current phone system with the IVR software.
Q: What else does TCMS offer?
A: At TCMS we offer a variety of phone solutions that are geared to just one thing—increasing your bottom line. These other phone solutions include:
• Auto dialers
• Predictive dialers
• Power dialers
• IVR (interactive voice response) systems
• Voice mail systems
• Automated attendants
• PBX Integration with 300 + Phone switches
• Fax broadcasting & Fax on Demand
• Web Integration
Q: Do you have products for
specific industries?
A: Yes we
do. We have created industry-specific phone
dialing solutions, such
as:
• Mortgage
• Insurance
• Health Care
• Education
• Automotive
• Construction
• Corporate Communications
• Electronic media
• Entertainment
• Government
• Hospitality
• Manufacturing
• Military and Armed Services
• Utility
• Print Media
• Product Distribution
• Retail Services
• Social Services
• Sports
• Telecommunications & Phone Companies
• Transportation
Q: How do I contact TCMS
if I am interested in your products?
A: If you
are interested in any of these products for
your business or industry, why don’t you
call us at 800-984-7001?
We are always there to answer any question you
might have about any of our phone solutions.
