agents face stiff competition. But with TCMS’s
insurance call center solutions, you can
generate more leads that you ever thought possible.
The key to
generate leads is to get your message out
to the most people. TCMS’s Insurance call center system can get your message
out AND bring qualified prospects to you. Here
is how some of our products can be used in a
lead generation system for insurance agencies:
This lead generation system (Insurance Information
Broadcaster) calls out to existing customers
and plays them a pre-recorded message informing
them of new insurance products. The Insurance
Information Broadcaster can also be used
as an auto
dialer that can dial thousands of numbers
a day, relieving your agent of the task.
The Insurance Lead Generator takes
the Insurance Information Broadcaster one
step further. Just like Insurance Information
Broadcaster, the Insurance Lead Generator
calls customers with a pre-recorded message.
But it goes further by allowing customers
to be transferred to a live agent. If your
insurance agency sends out a message about
a new life insurance offer, an interested
customer can be transferred to a life insurance
agent to discuss it. Your agents no longer
have to sit around all day dialing numbers.
The lead generation system (Insurance Lead
Generator) is also great for agents looking
to qualify new clients or sell new products
to existing clients.
Voice Mailer: This lead
generation system is a voice
mail system that allows insurance agents
to get back to customers quickly and efficiently
from ANY location.
Call Center: The Insurance
Call Center also acts as an efficient customer
service operator that can route calls where
they need to go.
lead generation system (Insurance Faxer)
is a great way for customers to get important
insurance documents and applications faxed
to them without ever having to talk to a
human! Just imagine if a prospective lead
could get all the forms and information
they need faxed to them just by calling
into your system!
how just some of TCMS’s lead generation
system products can be used to get more customers
to your insurance agency and getting your existing
policy holders to try new products.
Call a TCMS insurance industry specialist
for a FREE no-obligation consultation at
1-800-984-7001. We can customize any of these
solutions to meet your insurance institution’s
individual needs. Or fill out this request
to get more information.
Streamlining the Claims Process
Problem: Inefficient Claims Process
insurance companies lose customers. And one of the top reasons for this is customer frustration. Customers get
frustrated by the claims process!
more frustrating than when customers are trying
to report claims or check their claims status
but can’t get any information. Just one
badly-processed claim can cause even the most
loyal customer to go to change his/ her insurance carriers.
Insurance Call Center Streamlines the Claims
Call Center is a complete IVR
system that streamlines the claims process
and makes it easier for both customers and agents.
With the Insurance Call Center, a customer will
be able to:
- Report claims and
- Check claims status
over the phone. Although
an agent is necessary in the claims process,
most of the information, such as policy number,
customer number, etc., can be entered into the
Insurance Call Center without the customer ever
dealing with an agent. The Insurance Call Center
- Is available 24/7
- Can be accessed from
- Allows policy holders
to report claims promptly (even immediate
after an accident and no matter where they
- Can give a policy holder
And these aer just some of the things the Insurance Call Center
can do. There is so much more.
Call Center can also give policy holders important
information. If the policy holder has had an accident,
the Insurance Call Center can tell them where
the nearest repair shop is, and with the predictive
dialer feature of the Insurance Lead Generator,
it can also route the call to the repair shop
directly or to an agent standing by.
This is what
can happen if you integrate the Insurance
Lead Generator with the Insurance Call
Center. A policy holder can enter all the pertinent
information into the automated system, and then
transfer the call to the agent with all the
data on a popup screen. This completely streamlines
the claims process.
even more benefits when you integrate TCMS’s
Insurance Informer. How will
a customer know when the claim has been settled?
The Insurance Informer calls your customers
and sends them a pre-recorded message that the
claim has been settled.
We offer many different
packages tailored to the needs of insurance industry.
us for a FREE consultation at 1-800-984-7001
and talk to one of our insurance specialists
to see how our products can solve your problems.
Or you can fill out
a form here
to get more information.