of the top reasons guests do not return
to a hotel is because they didn’t
receive a wake-up call when they asked for
it. It seems like a simple thing—calling
a guest when they ask for it. But mistakes
TCMS's phone solutions make wake-up call
problems a thing of the past.
The Guest Call Center
acts as a switchboard operator for your
hotel. All you have to do is connect one
of our Hospitality PBXors
to your existing phone system and it’s
ready to go.
Because it’s all connected together,
guests just have to dial a predetermined
extension number to access the system.
Guests just have to call into the Guest
Call Center and
After they input that information from
their room phone, the Wake-up
Caller calls their room and sends
a pre-recorded wake-up call.
The system is easy to use for both guests
Call a TCMS hospitality industry
specialist for a FREE no-obligation consultation
at 1-800-984-7001. We can customize any
of these solutions to meet your network’s
individual needs. Or fill out
this request form here
to get more information.
The Guest Call Center makes
it easy for potential guests to make reservations.
And it keeps phone lines open for guests
who need to speak to someone at the front
And with our Hospitality Web
Solutions, potential guests can
make reservations through your website
or through the phone.
And when you add our Hospitality
Voice Mailer, guests can leave
messages for whomever they need—concierge,
room service, etc.
What happens when guests need to make
dinner reservations, but the concierge
desk is closed? Most of the time, the
night clerk is not a big help.
But with the Guest Call Center, all guests
have to do is call a predetermined number
and get the information they need.
What’s more, the Guest Call Center
connects them to wherever they need. If
they want a dinner reservation, the Guest
Call Center gives them restaurant options.
And then connect them right to that restaurant.
This is great for hotels and businesses.
Your hotel can make arrangements with
local restaurants or other establishments
to provide this service.
If your hotel hosts large conventions,
you know that messages for guests can
easily get lost. Or you have to hire extra
staff to field calls instead of helping
the guests who are attending.
TCMS’s Guest Call Center takes
care of this problem. The Guest Call Center
can be programmed to take messages for
It’s easy. Just:
And if your hotel is hosting a trade
show, the Guest Call Center can help them
to follow up on leads they may have received.
Attendees can call into the Guest Call
Center at any time to see if they received
any calls regarding their product.
Call us for a FREE consultation
at 1-800-984-7001 and talk to
one of our hospitality industry specialists
to see how our products solve your problems.
Or you can fill out a form here
to get more information.