Get medical call center software from TCMS For your (IVR) Interactive Voice Solutions, in the US, call: (800) 984-7001 oe (480) 792-0303Get your hospital answering service
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Get medical call center software from TCMS
Get medical call center software from TCMS
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Call Center Software ($195/Port one time cost)

Get medical call center software from TCMSMedical Call Center Software for Health Care Industry - Benefits

Benefits: Efficient Phone Operations

Problem: Non-essential calls clogging up hospital switchboards

A busy signal from a hospital switchboard can cost lives. And this is not an understatement. An inefficient phone system is a real burden to health care facilities of all sizes. It causes

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hospital switchboards to become overloaded
Get medical call center software from TCMS
patients getting disturbed by phone calls when they should be resting
Get medical call center software from TCMS
busy staff answering mundane questions such as location and hours
   
But TCMS’s centralized medical call center software system changes all that. Health Care facilities no longer have to worry about essential calls not getting though. The medical call center software System makes it easy for hospitals to:

Get medical call center software from TCMS
block calls to patients' rooms who should not be disturbed
Get medical call center software from TCMS
let callers use their touch tone phones to reach the right department
Get medical call center software from TCMS
offer multi-lingual support (hospitals treat people from all over. Our system gets callers to people who can communicate with them)
Get medical call center software from TCMS offer information, such as hours and location automatically
Get medical call center software from TCMS provide information, such as visiting hours, rules, and directions to the hospital
Get medical call center software from TCMS let patients get test results over the phone

And this is just the tip of the iceberg! The medical call center software system offers so many more features for hospitals and health care facilities. When budgets are tight, each employee’s time becomes valuable. Let our system do the easy work, and let your staff do what they do best.

The medical call center software is the most cost-efficient phone solution for health care facilities—bar none. You can add our Health Voice Mailer and then your employees can check messages at their convenience. Best of all, with our Health PBXors, you can integrate this to your facility’s current phone system!

Or choose our Health Care Internet Web Solution that integrates all our communications and website onto a common platform. This allows health care facilities to use all our medical call center software solutions right form their computers.

Benefits: Announcements and Scheduling

Problem: Appointment Scheduling

One thing that plagues the health care industry is scheduling appointments. Patients and doctors often disagree about when to schedule an appointment or when to have a follow-up appointment. We’re all busy people, right?

A lot of time is spent going back and forth between doctors and patients about when to schedule an appointment. Does this dialogue seem familiar?

Patient: I’d like to schedule an appointment for next week.
Worker: Let me check our appointment book. How about Tuesday at 9:00?

Patient: No, that’s too early. Can I get in in the afternoon?
Worker: No, the afternoon is all booked up. How about Wednesday afternoon?

Patient: I’m busy all day Wednesday. Do you have anything for Thursday morning?
Worker: We have a 10:00 opening.

Patient: Can we make it 11:00?
Worker: I’m afraid not. 10:00 is all we have on Thursday morning.

Patient: Then, why don’t we try the week after next?
Worker: OK. What day?

Patient: Monday morning?
Worker: Nothing on Monday morning.

Patient: OK. Look, I’m pretty busy now. Let me call back a little later and make an appointment.
Worker: That sounds fine.

But what usually happens is that the patient may not call back. And why not? Because the patient couldn’t make an appointment after hours (when she had more time) and had no way of knowing when the doctor had an opening.

The Medical Call Center Software Solution:

The Health Care Call System makes scheduling appointments a snap. All a patient has to do is cal into the doctor’s office’s system to find out about available times. And the best part is that is can be done 24/7.

What about patients who make the appointments but forget later? Our Health Informer calls patients with a pre-recorded message reminding them they have an appointment. And when combined with our Health Response System, a patient can use his or her touch tone phone to confirm the appointment.

Also with our Health Fax Demander, a patient can request application forms, insurance forms, release forms, or any other necessary paperwork that they need to fill out, and it will be faxed to any number they want!

Scheduling appointments becomes a smooth process, making health care facilities and its employees more productive.

Call us for a FREE consultation at 1-800-984-7001 and talk to one of our health care specialists to see how our products can help your facility or fill out this request form to get more information.



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