Medical Call Center Software for Health Care Industry - Benefits

But TCMS’s centralized medical call center software system changes all that. Health Care facilities no longer have to worry about essential calls not getting though. The medical call center software System makes it easy for hospitals to:

	block calls to patients' rooms who should not be disturbed
	let callers use their touch tone phones to reach the right department
	offer multi-lingual support (hospitals treat people from all over. Our system gets callers to people who can communicate with them)
	offer information, such as hours and location automatically
	provide information, such as visiting hours, rules, and directions to the hospital
	let patients get test results over the phone

And this is just the tip of the iceberg! The medical call center software system offers so many more features for hospitals and health care facilities. When budgets are tight, each employee’s time becomes valuable. Let our system do the easy work, and let your staff do what they do best.

The medical call center software is the most cost-efficient phone solution for health care facilities—bar none. You can add our Health Voice Mailer and then your employees can check messages at their convenience. Best of all, with our Health PBXors, you can integrate this to your facility’s current phone system!

Or choose our Health Care Internet Web Solution that integrates all our communications and website onto a common platform. This allows health care facilities to use all our medical call center software solutions right form their computers.

Benefits: Announcements and Scheduling

Problem: Appointment Scheduling

One thing that plagues the health care industry is scheduling appointments. Patients and doctors often disagree about when to schedule an appointment or when to have a follow-up appointment. We’re all busy people, right?

A lot of time is spent going back and forth between doctors and patients about when to schedule an appointment. Does this dialogue seem familiar?

Patient: I’d like to schedule an appointment for next week.
Worker: Let me check our appointment book. How about Tuesday at 9:00?

Patient: No, that’s too early. Can I get in in the afternoon?
Worker: No, the afternoon is all booked up. How about Wednesday afternoon?

Patient: I’m busy all day Wednesday. Do you have anything for Thursday morning?
Worker: We have a 10:00 opening.

Patient: Can we make it 11:00?
Worker: I’m afraid not. 10:00 is all we have on Thursday morning.

Patient: Then, why don’t we try the week after next?
Worker: OK. What day?

Patient: Monday morning?
Worker: Nothing on Monday morning.

Patient: OK. Look, I’m pretty busy now. Let me call back a little later and make an appointment.
Worker: That sounds fine.

But what usually happens is that the patient may not call back. And why not? Because the patient couldn’t make an appointment after hours (when she had more time) and had no way of knowing when the doctor had an opening.

The Medical Call Center Software Solution:

The Health Care Call System makes scheduling appointments a snap. All a patient has to do is cal into the doctor’s office’s system to find out about available times. And the best part is that is can be done 24/7.

What about patients who make the appointments but forget later? Our Health Informer calls patients with a pre-recorded message reminding them they have an appointment. And when combined with our Health Response System, a patient can use his or her touch tone phone to confirm the appointment.

Also with our Health Fax Demander, a patient can request application forms, insurance forms, release forms, or any other necessary paperwork that they need to fill out, and it will be faxed to any number they want!

Scheduling appointments becomes a smooth process, making health care facilities and its employees more productive.