TCMS’s centralized medical call center software system
changes all that. Health Care facilities no longer
have to worry about essential calls not getting
though. The medical call center software System makes it easy
for hospitals to:
And this is just the tip
of the iceberg! The medical call center software system
offers so many more features for hospitals and
health care facilities. When budgets are tight,
each employee’s time becomes valuable.
Let our system do the easy work, and let your
staff do what they do best.
The medical call center software
is the most cost-efficient phone solution for
health care facilities—bar none. You can
add our Health Voice Mailer
and then your employees can check messages at
their convenience. Best of all, with our Health
PBXors, you can integrate this to your facility’s
Or choose our
Health Care Internet Web Solution that
integrates all our communications and website
onto a common platform. This allows health care
facilities to use all our medical call center software solutions
form their computers.
Problem: Appointment Scheduling
One thing that plagues
the health care industry is scheduling appointments.
Patients and doctors often disagree about when
to schedule an appointment or when to have a
follow-up appointment. We’re all busy
A lot of time is spent going
back and forth between doctors and patients
about when to schedule an appointment. Does
this dialogue seem familiar?
I’d like to schedule an appointment for
Worker: Let me check our appointment
book. How about Tuesday at 9:00?
No, that’s too early. Can I get in in
Worker: No, the afternoon is
all booked up. How about Wednesday afternoon?
I’m busy all day Wednesday. Do you have
anything for Thursday morning?
Worker: We have a 10:00 opening.
Can we make it 11:00?
Worker: I’m afraid not.
10:00 is all we have on Thursday morning.
Then, why don’t we try the week after
Worker: OK. What day?
Worker: Nothing on Monday morning.
OK. Look, I’m pretty busy now. Let me
call back a little later and make an appointment.
Worker: That sounds fine.
But what usually happens
is that the patient may not call back. And why
not? Because the patient couldn’t make
an appointment after hours (when she had more
time) and had no way of knowing when the doctor
had an opening.
The Medical Call Center Software Solution:
The Health Care Call System
makes scheduling appointments a snap. All a
patient has to do is cal into the doctor’s
office’s system to find out about available
times. And the best part is that is can be done
What about patients who make the appointments but forget later? Our
Health Informer calls patients with
a pre-recorded message reminding them they have
an appointment. And when combined with our Health
Response System, a patient can use
his or her touch tone phone to confirm the appointment.
Also with our Health
Fax Demander, a patient can request
application forms, insurance forms, release
forms, or any other necessary paperwork that
they need to fill out, and it will be faxed
to any number they want!
Scheduling appointments becomes
a smooth process, making health care facilities
and its employees more productive.