Get call center hardware pricing from TCMS For your Predective Dialer,Auto dialer,PBX,IVR, in the US, call: (800) 984-7001 oe (480) 792-0303
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  Call Center Software ($195/Port one time cost)
 

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Clone $600
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Shuttle $700
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Dell $825
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Corporate$1495
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 Server $1995
Specifications Clone Shuttle Dell Corporate Server
Model Mini-Tower Neon Ultra-Mini Opti Plex Mini-Tower Server Tower Rack Mount(CTI Server)
Mother Board Soyo Shuttle Dell Intel D845- 4 Extreme Intel D845-4 Extreme
Case Dimensions (approx.) 8” x 17” x 17” 8” x 8” x 11” 7” x 17” x 17” 19.25” x 7.5” x 16.5” (4U) 19” x 18.5 “ x 7”
Slots available 2 ISA () & 4 PCI 1 PCI 3 PCI 7 PCI 7 PCI
Processor Speed 1.3 GHz 2.0 or more GHz 2.0 or more GHz 2.8 GHz
( Pentium 4)
2.8 GHz
(Pentium 4)
Hard Drive 40 GB WD 40 GB WD 40 GB WD 60 GB IBM 2 x 60 GB IBM - Mirror
Memory 128 MB (2) 128 MB (2) 128 MB (2) 512 DDR 333 512 DDR 333 PC2700
CD ROM Drive 52x CD-ROM 52x24x52 CD-RW 52x CD-ROM 52x CD –ROM Sony 52x CD –ROM Sony
Floppy Drive Yes No Yes Yes Yes
Printer Port Parallel, USB, Serial USB & Serial Parallel, USB, Serial Parallel, USB (6), Serial Parallel, USB (6), Serial
Network Adapter Yes Yes Yes Built In (Yes) Built In (Yes)
Keyboard & Mouse Yes Yes Yes Yes Yes
Speakers Yes Yes Yes Yes Yes
Modem Yes-internal No (3) Yes-internal Yes-internal Yes-internal
Tape Back-Ups No No No Yes Yes 10/20
Raid Card No No No No Yes ( Promise)
Windows Operating System XP Home (4) XP Home (4) XP Home (4) Win- Pro 2000 or XP Win- Pro 2000 or XP
Monitor Not included Not included Not included Not included Not included
Warranty 1 year 1 year 1 year on site 1 year 1 year
Shipping: FedEx 2-day $125 $75 $125 $125 $145
 
Use your own computer with our software or select one of the computers above.
Buy any of our CTI software and/or voice boards and installation is free.
   
1. Additional ISA slots are available. (Inquire for cost)
2. Additional memory is available. ( Inquire for cost)
3. An external modem is available for an additional $40.
4. Windows 2000 Pro or XP Pro are available for an additional $70( Only for Clone, Shuttle & Dell)
5. Seagate Tape Backups 10/20 $360, DVD-R / RW $149.95, 512 MB DDR RAM (PC 2700) $ 95.95.

Recommendations

Intel has the maximum market share for motherboards and processors and performs better with reliability. Since CTI servers or computers are expected to perform critical tasks 24 hours a day with both inbound and outbound call automation processes, computer with Intel motherboards are better performers. Tape back ups are also critical if data backups is important and recommended to safeguard systems in case of complete failure or backing up Do Not Call List or databases.


Server is recommended if you are utilizing 12 or more lines and can handle 96 lines Server can be further utilized as communication server while handling Auto, Predictive Dialing and Interactive Voice Response Systems or integration module with existing or future Phone systems.

Corporate is recommended for less than 12 lines and tape back up is included as part of package for security of system.

Clone, shuttle or Dell are recommended if setting up call center and need agent computers or need computer with ISA slots.
 
   

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