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 lead generation automated dialing telemarketing software
 

Frequently asked questions (FAQ)

  Lead generation software can import lists of prospective customers and play pre-recorded interactive voice response scripts to the called parties. When these people respond to your targeted script, the Lead Generator / Auto Dialer System will develop lists of qualified customers. You can even transfer interested prospects directly to a sales person!
   
 
Get your predictive FAQ
Q1:
Q2: What are Voice Mail Systems?
Q3: What is an IVR?
Q4: What are Auto Attendants?
Q5: What are Predictive Dialers?
Q6: What is a CTI card?
Q7: What are benefits of automated call processes to businesses?
Q8: What kinds of outbound dialing can our automated call center make?
Q9: In what ways can the integrated automated attendant handle calls?
Q10: Can I set up voicemail boxes?
Q11. Can I have the Inbound Automated Attendant operate at the same time as doing Outbound Auto Dialing?
Q12. How do I record my messages that I want to have delivered?
Q13. Voice or Script recordings.
Q14. Are there any limitations to the length of messages or the number of questions?
Q15. How many contacts can be established using these telephony devices?
Q16. Live call transfer? Notification of live Call transfer in Inbound or Outbound mode?
Q17. What menu options can I use?
Q18. Does your system maintain a "NO CALLS" list?
Q19. Are auto dialers legal in my state?
Q20. If everyone is going to be on the Computer Telephony devices or Auto or Predictive dialing devices, doesn't it prove to be less effective?
Q21. How you compare and analyze advertising cost v/s Auto dialer/ Auto Attendant?
Q22. Can I use a T-1 line with my auto dialer?
Q23. What are the minimum system requirements?
Q24. How to justify the cost?
Q25. What is the learning curve on system?
Q26. Does system require an ongoing administration?
Q27. Can I get additional technical support if needed?
Q28. How soon should we expect results?
Q29. Will it work for my business?
Q30. Which is the best system for me?
Q31. Why your systems are priced so much lower?
Q32. What do I get with my automated Call Center product when I purchase it from Total Call Management Solutions?
   
  Q1: What is exactly Auto Dialer / Automated dialing?

Ans: Auto Dialers are telephony devices that have auto dialing or speed dialing capabilities. These are devices, which are capable of dialing a large number of people automatically through a database or are capable of randomly or sequentially dialing telephone numbers to deliver a unified message or messages. The term Auto Dialer is applicable to a wide range of products available in the market, such as auto dialer telephony computer, predictive dialer, voice-mail system and speed-dial system.

Auto dialers are designed to make outbound calls. They utilize controlled voice activation to record answers to questions. This provides the prospect with a normal conversational environment or interactive environment whereby one can speak in a normal fashion without bothering about pressing buttons on the keypad. Auto dialers are meant to be creating qualified sales leads and finding pre-qualified prospects for your business.

   
  Q2: What are Voice Mail Systems?

Ans: Voice Mail Systems are one of the devices to process and coordinate inbound calls. The system asks the called party to use the buttons on the telephone's Touch-tone keypad to perform all branching functions. It is not the best method available for lead-generation.

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  Q3: What is an IVR?

Ans: IVR (Interactive Voice Response) systems are devices that are used by organizations with the database at the backend and used to provide information which is dynamically changing over the phone automatically. The perfect example of use would be Banks using IVR's to provide customer's account information over the phone automatically after validating each transaction. 

   
  Q4: What are Auto Attendants?

Ans: Inbound automated attendants answer phone calls with a simple message or a menu of choices. Besides they receive voice mail messages and can transfer calls to other telephone numbers, if one has the Centrex telephone service facility or in-house automated call distribution device.

   
  Q5: What are Predictive Dialers?

Ans: Predictive Dialers are devices, which are designed to make sales people more efficient by eliminating dead time between calls. For example, the job of a predictive dialer in a company that sells magazines, with 10 sales people and 20 telephone lines would be to transfer calls to the next available sales person with the data. In other words, predictive dialing is a system that automatically dials the telephone for your telemarketers connecting only live voice contacts to them every 7 - 9 seconds. The way our system does this is by 'listening' and filtering out the answering machines, busy signals, operator intercepts, and other types of nonfunctional calls. This process therefore, increases your telemarketing production by doubling the amount of contacts your telemarketers can make every day.

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  Q6: What is a CTI card?

Ans: CTI (Computer Telephony Integration) which integrates computers with telephone. Companies like Dialogic sister concern of Intel, Brook trout and Pika are some of few companies manufacturing these boards and we provide interface with all these boards.

   
  Q7: What are the benefits of automated call processes to businesses?

Ans: TCMS offers the integrated technology from the world's best on the market that will allow your business or organization to automate outbound as well as inbound calls processes, so that you have time to do other things! Just to name a few , In & outbound call processing can be used to gather intelligence about different markets while creating qualified leads and automate to establish effective relationships with customers.

In an Inbound mode you can respond to customers through menu choices. For example, "A prospect calls your toll free number and enters the extension number or listing number you advertised. Then they hear your recorded information, and can select directly connect to you, leave you a voice mail message, or receive faxed information instantly. Simultaneously, your cell phone and/or pager informs you of the extension which was called and provides you the callers phone number (even if they have caller ID blocking).

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  Q8: What kind of outbound dialing can our Automated Call Center make?
 
Ans :There are different outbound calling scenarios that dialer can handle:
  • Simply deliver a message.

  • Deliver an introductory message, wait for a key to be pressed and then proceed to deliver the main message.

  • Deliver a message and then wait to get a response/key press to the message.

  • Deliver an introductory message, then asks up to 10 questions, each to answer with either a voice or touch-tone response.

  • Deliver a message, and then wait for response/key press before transferring the call to a live person.
  • Deliver a message and then automatically transfers the call to a live person.
  • Delivers only a message

1. System calls telephone # Tele-phone is answered.
2. Message is played

"Hello, this is John with the Community Club. I'm calling to remind you that every Saturday at 9 o'clock we're having a concert and party at the club. We hope to see you there. (Option to repeat message.)"

3. Hangs up & continues calling.
Requires a key pressed before hearing message.

1. System calls telephone #.
2. Telephone is answered.
3. Message is played:

"Hello, this is the principal of local County Schools. I am calling the parents of a student enrolled at our school. Please press 1 to hear this important message."

4. The 1 key is pressed.
5. Message is played:

"Your child has been reported absent from our school today. State law requires that we promptly notify the parents of absentee students. To contact our office, call 456-1234. Thank you."

6. Hangs up & continues calling.

Requires a response by pressing the 1 or 2 key. Ends when reaches criteria.

1. System calls telephone #.
2. Telephone is answered.
3. Message is played:

"Hello, this is the banquet department at the Hotel. We are calling our banquet staff to inform them of a job available on Tuesday, from 6 pm to 11 pm. If you can report to work at that time, press 1, if not, press 2."

4. Responses are logged and calling continues until a preset number of positive responses is reached.
5. Hangs up & continues calling.

Requires either Voice or Touchtone responses. Asks 1 to 10 questions.

1. System calls telephone #.
2. Telephone is answered.
3. Message is played:

"Hello, we hope you can participate in a political survey that will take less than 2 minutes of your time? If yes, please press 1 to listen to the first of 5 questions."

4. The 1 key is pressed.
5. Message is played:

"If you're Republican, press 1, if Democrat, press 2, if Reform, press 3, or if independent, press 4."

6. Logs response then goes to the next question until finished.
7. Message is played:
"If you would like us to mail you voter information, please say your name and address after the beep."
8. Hangs up & continues calling.

Transfers to live operator if a key is pressed.

1. System calls telephone #.
2. Telephone is answered.
3. Message is played:

"Hello, this is mike with the ABC Co. We are calling our existing customers to inform them that a new shipment has finally arrived. If you wish to speak to a sales person now, please press 1 or if you prefer to leave us a message, press 2."

4. The 1 key is pressed.
5. Message is played:
"Please hold while we connect your call."
6. The call is then transferred to any telephone number you designate.
7. Hangs up & continues calling.

Transfers to live operator automatically.

1. System calls telephone #.
2. Telephone is answered.
3. Message is played:
"Hello, this is mike with the ABC Co. We are calling our loyal customers to inform them that a new shipment has finally arrived. Please hold while we connect your call to a live representative".
4. The call is then transferred to any telephone number you designate.
5. Hangs up & continues calling.

"Thank you for calling ABC Co. Please select 1 of these 6 choices, or if you know the voice mail box number of the person you wish to reach, you may enter it now."

1 - Product Information
2 - Address & Office Hours
3 - To speak to someone in Sales
4 - To speak to someone in Accounting
9 - To search for someone's voice Mailbox
0 - To speak to an Operator

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Q9: In what ways can the integrated Automated Attendant handle calls?

Ans: The Inbound Automated Attendant can answer your telephone in a variety of ways to provide information, transfer calls or take voice messages.

   
  Q10: Can I set up voicemail boxes?

Ans: You may have up to 10,000 voice mailboxes. Callers may enter the voice mailbox number (from 1 to 5 digits), or if they do not know the number, they may search by name or by listing.

   
 

Q11: Can I have the Inbound Automated Attendant operate at the same time as doing Outbound Auto Dialing?

Ans: Yes, but only if you are using separate telephone lines.

   
  Q12: How do I record my messages that I want to have delivered?

Ans: Yes, but only if you are using separate telephone lines.

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  Q13: Voice or script recordings?

Ans: You can record your own script or messages you want to deliver either in an Inbound or Outbound mode and you only have to do once through recording utility software provided with unlimited scripts.

We will assist you with customized script from our experienced and dedicated staffs just for this purpose. It will be designed to produce results keeping in focus your business needs rather than one size fits all.

   
  Q14: Are there any limitations to the length of messages or the number of questions?

Ans: No there are no limitations regarding the length of the message or number of questions one wants to ask either in Inbound or Outbound, but we strongly suggest not to have more than 30 to 35 second long message. You can get responses either in voice prompts or in touch tone response, for example press 1 for yes or 2 for no or you can get all initial information from called party before you transfer the call to a live agent.

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  Q15: How many contacts can be established using these telephony devices?

Ans: The number of contacts established will depend on many factors. However, you can easily establish contact with 15,000 to 25,000 people per week on a 4-line system.

Get your predictive FAQ The results are determined by the following variables.
Get your predictive FAQ Success ratio of valid numbers being connected.
Get your predictive FAQ Retention time spent by prospect listening to the pitch.
Get your predictive FAQ Duration and effectiveness of interaction procedures with customer.
Get your predictive FAQ Efficiency and intelligence built into the device being used to analyze different situations like answering machine, live people, disconnected numbers, hang-ups, fax numbers etc.
   
 

Q16: Live call transfer? Notification of live Call transfer in Inbound or Outbound mode?

Ans: Live calls can be transferred anywhere you want,to your office Cell phone while you are traveling, or to third party call center, or agents home or his/her cell phone.

Agent can be informed before picking up the live call or after picking up the call and announcing the live call transferred from and hence giving signals to the live agent that a particular call is transferred.

In our predictive mode it is mille seconds you can even hear person even picking up the receiver from his headset.

   
  Q17: What menu options can I use?

Ans: Menu options can be 1, 2, 3, 4, 5, 6, 7, 8, 9 and 0.

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  Q18: Does your system maintain a "NO CALLS" list?

Ans: Yes, we do have very extensive features like "Do Not call List" feature (DNC), whereby if you come across a party who is not interested in receiving any calls from your company, called party can automatically list themselves in a "Do Not call list" by pressing 8 or 9 on their phone pad. Now every time your system is going to run any campaign it is automatically going to ensure that it is not dialing any number which is in DNC.
This feature can further help you to comply with "Do not call list available" in some states or DMA list. (Direct Marketing Association).

   
  Q19: Are Auto Dialers legal in my state?

Ans: We here at TCMS request that you apply decency and good telephone communication ethics when operating your Automated Dialing system. It is suggested that you keep accurate records, and when anyone requests that you remove their phone number from your dialing lists, please do so. A person's right to insist that your company does not contact them again in this fashion should always be honored. We have do- not- call list features incorporated within our software. Avoid calling your customers at the odd hours for example calling them in middle of the night or on week end evenings.

Various kind of automated calling technologies are being used by various governments, state and federal agencies, by school districts, businesses, fortune 500 and fortune 1000 companies, associations, non profit organizations legally for years in different ways. While over the years various laws have been passed to regulate the use of Tele computer Auto Dialer equipment, never has this type of equipment been totally outlawed.

In lot of countries other than USA these technologies are still evolving and have helped a lot of governmental and other institutions to stream line their outbound and inbound campaigns and these technologies are going to bring great value to reach the contacts.

We strongly recommend all of our customers to operate under legal parameters, you can call our customer support to discuss the effectiveness of these automated technologies used under permission based marketing or the use of with your existing customers.

Click here for legal links for each state in USA
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Q20: If everyone is going to be on the Computer Telephony devices or Auto or Predictive dialing devices, doesn't it prove to be less effective?

Ans: That's the reason why other media forms are not so effective any longer. Everybody is trying to get consumers and market attention through the same old media, day in and day out. Where's the exclusivity of messaging?

Innumerable advertisements in dailies, magazines, on radio, television and other conventional media forms are offering screaming "offers" at targeted or untargeted market. It has cluttered up the environment to an extent that one offer seems to be overlapping another, diffusing each other's differentials. At the end of the day, it's all falling on deaf ears.

Dialers, on the other hand, have been around for so many years and yet, are the best-kept secret in the world! One reason why the potential has remained untapped is that virtually everyone who currently owns Computer Telephony devices feels that every other person owns such a device in competition.

It is a fact that auto dialers have been around for so many years without gaining the popularity they deserve. It is going to take some time before the concept gains mass popularity and experiences a clutter in its environment.

   
  Q21: How do you compare and analyze Advertising Cost v/s Auto dialer/ Automated attendant? Ans:
Get your predictive FAQ Daily paper 2X2 AD X 52  =$32,980
Get your predictive FAQ Radio 60 Minutes X 20 X1 YR  =$24,564
Get your predictive FAQ Double the amount in major metro areas  =$38,225
Get your predictive FAQ Direct Mail Yellow Pages One display Ad X I YR  =$4,112
Get your predictive FAQ Telemarketers 1 PT X 1 YR  =$17,877
Get your predictive FAQ TV 60 Minutes X 20 X 1MO  =$28,000

Vs

Auto Dialer $ 300 to $ 500 per month for 4 lines Phone billing and cost of electricity (APPROXIMATE)

" Bottom line"  What is the value of the Office Automation for your business

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What is your average profit per sale:$

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If you have averaged 15 to 30 leads per day, qualified to your specifications in your marketing area, how many of these could you convert to sales?

Get your predictive FAQ No of sales per day X Profit per sale
Get your predictive FAQ No 3 totals X 22 working days per month
Get your predictive FAQ No 4 totals X 12 months = total profits/year $
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Q22: Can I use a T-1 line with my Auto Dialer?

Ans: Yes, but you must use a board especially made for T-1 lines. Also, you must use a D4 SF AMI circuit. 

   
 

Q23: What are the minimum system requirements?

Ans: Computer with Windows 2000 or NT 4.0 (Workstation or Server) or Windows XP, with 64 megabytes of RAM, 133 megahertz processor, 500 megabytes of hard drive space, Sound Blaster compatible sound card, Microphone, & Speaker. Voice Boards require an available IRQ & an ISA or PCI slot in your computer. For ease of installation & the best performance, we recommend Windows 2000. (Windows ME is not compatible).

   
  Q24: How to justify the cost?

Ans: As with any other business expense, the initial cost needs to be seen as a startup investment cost and needs to be amortized out. The time span in which one plans to amortize needs to be defined. Once this is defined, we need to divide the number of months by the total investment for the product. This will be the cost per month.

If a quality 4-line system produces 80,000 contacts per month, we divide 80,000 with the monthly cost. If the amortized monthly cost (including the 4-line phone cost) were $500, then $500 divided by 140,000 contacts would have a cost of 0.00357 cents per contact. That is about 3 contacts for each cent.

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Q25: What is the learning curve on system?

Ans: As soon as you receive your system, with an access of 24 HRS knowledge based web site and with live technical support you will be up and running in less than an hour.

   
 

Q26: Does system requires an ongoing administration?

Ans: No, system does not require an ongoing monitoring; it can work in stand-alone unattended mode and can be scheduled well in advance even months before in some cases and will automatically start or stop at preprogrammed time.

   
  Q27: Can I get additional technical support if needed?

Ans: No, system does not require an ongoing monitoring; it can work in stand-alone unattended mode and can be scheduled well in advance even months before in some cases and will automatically start or stop at preprogrammed time.

   
  Q28: How soon should we expect results?

Ans: Immediately! Unlike other modes of marketing, you will be talking to prospects right from the time of the deployment of the terminal.

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  Q29: Will it work for my business?

Ans: Few factors that determine the number of leads generated are.



Get your predictive FAQ
Quality of the software running the dialing campaigns.
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Quality of the script used.
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Demand for the product/services.
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Healthy Business culture, fortunately all the above variables are controllable. We provide the first two and you take care of the rest to achieve success.
   
  Q30: Which is the best system for me?

Ans: We realize that it's a difficult task to choose a system. People who have used computer telephony devices in the past may know what to look for in a system, as per their business needs. What you need is a system, which is most efficient, least expensive and user-friendly in nature. The last few years have seen a plethora of computer telephony systems being introduced in the market. The fact remains that only a few of these work well. To top it all, these systems are also overpriced and not efficient with a poor recognition of what or who is at the other end of the line. Some are built upon the 'voice mail' platform. These are low-priced, low-efficiency systems. These rely heavily on the use of 'tones' on the phone keypad.

   
  Q31: Why your systems are priced so much lower?

Ans: We realize that it's a difficult task to choose a system. People who have used computer telephony devices in the past may know what to look for in a system, as per their business needs. What you need is a system, which is most efficient, least expensive and user-friendly in nature. The last few years have seen a plethora of Computer telephony systems being introduced in the market. The fact remains that only a few of these work well. To top it all, these systems are also overpriced and not efficient with a poor recognition of what or who is at the other end of the line. Some are built upon the 'voice mail' platform. These are low-priced, low-efficiency systems. These rely heavily on the use of 'tones' on the phone keypad.

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Q32: What do I get with when I purchase it from Total Call Management Solutions?

Ans: We have range of different products we offer, but with every product
  • We offer life time warranties on Dialogic or any other CTI card we offer as part of the integrated product.

  • Life time upgrades on the software at no extra charge to the customer.

  • Free initial consultation prior to sales, for the success of your campaigns.

  • Live technical support from technical support department for effective deployment of the terminals.

  • Detailed manual with color photographs for step by step instructions.

  • Detail web site only for technical support.
    Script development in male female voice in English, Spanish or any other language. We utilize the experienced radio speakers with public announcements experiences specifically in script writing and development, (scripts are very important part of your campaigns).

  • Free initial consultation for incorporating the data marketing, data modeling and designing consultation for the best use of our automated dialing. Etc ... Please call into discuss in details.
   
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