Frequently asked questions (FAQ)

Ans: Voice Mail Systems are one of the devices to process and coordinate inbound calls. The system asks the called party to use the buttons on the telephone's Touch-tone keypad to perform all branching functions. It is not the best method available for lead-generation.

Ans: IVR (Interactive Voice Response) systems are devices that are used by organizations with the database at the backend and used to provide information which is dynamically changing over the phone automatically. The perfect example of use would be Banks using IVR's to provide customer's account information over the phone automatically after validating each transaction. 

Ans: Inbound automated attendants answer phone calls with a simple message or a menu of choices. Besides they receive voice mail messages and can transfer calls to other telephone numbers, if one has the Centrex telephone service facility or in-house automated call distribution device.

Ans: Predictive Dialers are devices, which are designed to make sales people more efficient by eliminating dead time between calls. For example, the job of a predictive dialer in a company that sells magazines, with 10 sales people and 20 telephone lines would be to transfer calls to the next available sales person with the data. In other words, predictive dialing is a system that automatically dials the telephone for your telemarketers connecting only live voice contacts to them every 7 - 9 seconds. The way our system does this is by 'listening' and filtering out the answering machines, busy signals, operator intercepts, and other types of nonfunctional calls. This process therefore, increases your telemarketing production by doubling the amount of contacts your telemarketers can make every day.

Ans: CTI (Computer Telephony Integration) which integrates computers with telephone. Companies like Dialogic sister concern of Intel, Brook trout and Pika are some of few companies manufacturing these boards and we provide interface with all these boards.

Ans: TCMS offers the integrated technology from the world's best on the market that will allow your business or organization to automate outbound as well as inbound calls processes, so that you have time to do other things! Just to name a few , In & outbound call processing can be used to gather intelligence about different markets while creating qualified leads and automate to establish effective relationships with customers.

In an Inbound mode you can respond to customers through menu choices. For example, "A prospect calls your toll free number and enters the extension number or listing number you advertised. Then they hear your recorded information, and can select directly connect to you, leave you a voice mail message, or receive faxed information instantly. Simultaneously, your cell phone and/or pager informs you of the extension which was called and provides you the callers phone number (even if they have caller ID blocking).

Q9: In what ways can the integrated Automated Attendant handle calls?

Ans: The Inbound Automated Attendant can answer your telephone in a variety of ways to provide information, transfer calls or take voice messages.

Ans: You may have up to 10,000 voice mailboxes. Callers may enter the voice mailbox number (from 1 to 5 digits), or if they do not know the number, they may search by name or by listing.

Q11: Can I have the Inbound Automated Attendant operate at the same time as doing Outbound Auto Dialing?

Ans: Yes, but only if you are using separate telephone lines.

Ans: Yes, but only if you are using separate telephone lines.

Ans: You can record your own script or messages you want to deliver either in an Inbound or Outbound mode and you only have to do once through recording utility software provided with unlimited scripts.

We will assist you with customized script from our experienced and dedicated staffs just for this purpose. It will be designed to produce results keeping in focus your business needs rather than one size fits all.

Ans: No there are no limitations regarding the length of the message or number of questions one wants to ask either in Inbound or Outbound, but we strongly suggest not to have more than 30 to 35 second long message. You can get responses either in voice prompts or in touch tone response, for example press 1 for yes or 2 for no or you can get all initial information from called party before you transfer the call to a live agent.

Ans: The number of contacts established will depend on many factors. However, you can easily establish contact with 15,000 to 25,000 people per week on a 4-line system.

	The results are determined by the following variables.
	Success ratio of valid numbers being connected.
	Retention time spent by prospect listening to the pitch.
	Duration and effectiveness of interaction procedures with customer.
	Efficiency and intelligence built into the device being used to analyze different situations like answering machine, live people, disconnected numbers, hang-ups, fax numbers etc.

Q16: Live call transfer? Notification of live Call transfer in Inbound or Outbound mode?

Ans: Live calls can be transferred anywhere you want,to your office Cell phone while you are traveling, or to third party call center, or agents home or his/her cell phone.

Agent can be informed before picking up the live call or after picking up the call and announcing the live call transferred from and hence giving signals to the live agent that a particular call is transferred.

In our predictive mode it is mille seconds you can even hear person even picking up the receiver from his headset.

Ans: Menu options can be 1, 2, 3, 4, 5, 6, 7, 8, 9 and 0.

Ans: Yes, we do have very extensive features like "Do Not call List" feature (DNC), whereby if you come across a party who is not interested in receiving any calls from your company, called party can automatically list themselves in a "Do Not call list" by pressing 8 or 9 on their phone pad. Now every time your system is going to run any campaign it is automatically going to ensure that it is not dialing any number which is in DNC.
This feature can further help you to comply with "Do not call list available" in some states or DMA list. (Direct Marketing Association).

Ans: We here at TCMS request that you apply decency and good telephone communication ethics when operating your Automated Dialing system. It is suggested that you keep accurate records, and when anyone requests that you remove their phone number from your dialing lists, please do so. A person's right to insist that your company does not contact them again in this fashion should always be honored. We have do- not- call list features incorporated within our software. Avoid calling your customers at the odd hours for example calling them in middle of the night or on week end evenings.

Various kind of automated calling technologies are being used by various governments, state and federal agencies, by school districts, businesses, fortune 500 and fortune 1000 companies, associations, non profit organizations legally for years in different ways. While over the years various laws have been passed to regulate the use of Tele computer Auto Dialer equipment, never has this type of equipment been totally outlawed.

In lot of countries other than USA these technologies are still evolving and have helped a lot of governmental and other institutions to stream line their outbound and inbound campaigns and these technologies are going to bring great value to reach the contacts.

We strongly recommend all of our customers to operate under legal parameters, you can call our customer support to discuss the effectiveness of these automated technologies used under permission based marketing or the use of with your existing customers.

Q20: If everyone is going to be on the Computer Telephony devices or Auto or Predictive dialing devices, doesn't it prove to be less effective?

Ans: That's the reason why other media forms are not so effective any longer. Everybody is trying to get consumers and market attention through the same old media, day in and day out. Where's the exclusivity of messaging?

Innumerable advertisements in dailies, magazines, on radio, television and other conventional media forms are offering screaming "offers" at targeted or untargeted market. It has cluttered up the environment to an extent that one offer seems to be overlapping another, diffusing each other's differentials. At the end of the day, it's all falling on deaf ears.

Dialers, on the other hand, have been around for so many years and yet, are the best-kept secret in the world! One reason why the potential has remained untapped is that virtually everyone who currently owns Computer Telephony devices feels that every other person owns such a device in competition.

It is a fact that auto dialers have been around for so many years without gaining the popularity they deserve. It is going to take some time before the concept gains mass popularity and experiences a clutter in its environment.

	Daily paper 2X2 AD X 52	=$32,980
	Radio 60 Minutes X 20 X1 YR	=$24,564
	Double the amount in major metro areas	=$38,225
	Direct Mail Yellow Pages One display Ad X I YR	=$4,112
	Telemarketers 1 PT X 1 YR	=$17,877
	TV 60 Minutes X 20 X 1MO	=$28,000

Vs

Auto Dialer $ 300 to $ 500 per month for 4 lines Phone billing and cost of electricity (APPROXIMATE)

" Bottom line"  What is the value of the Office Automation for your business

	What is your average profit per sale:$
	If you have averaged 15 to 30 leads per day, qualified to your specifications in your marketing area, how many of these could you convert to sales?
	No of sales per day X Profit per sale
	No 3 totals X 22 working days per month
	No 4 totals X 12 months = total profits/year $

Q22: Can I use a T-1 line with my Auto Dialer?

Ans: Yes, but you must use a board especially made for T-1 lines. Also, you must use a D4 SF AMI circuit. 

Q23: What are the minimum system requirements?

Ans: Computer with Windows 2000 or NT 4.0 (Workstation or Server) or Windows XP, with 64 megabytes of RAM, 133 megahertz processor, 500 megabytes of hard drive space, Sound Blaster compatible sound card, Microphone, & Speaker. Voice Boards require an available IRQ & an ISA or PCI slot in your computer. For ease of installation & the best performance, we recommend Windows 2000. (Windows ME is not compatible).

Ans: As with any other business expense, the initial cost needs to be seen as a startup investment cost and needs to be amortized out. The time span in which one plans to amortize needs to be defined. Once this is defined, we need to divide the number of months by the total investment for the product. This will be the cost per month.

If a quality 4-line system produces 80,000 contacts per month, we divide 80,000 with the monthly cost. If the amortized monthly cost (including the 4-line phone cost) were $500, then $500 divided by 140,000 contacts would have a cost of 0.00357 cents per contact. That is about 3 contacts for each cent.

Q25: What is the learning curve on system?

Ans: As soon as you receive your system, with an access of 24 HRS knowledge based web site and with live technical support you will be up and running in less than an hour.

Q26: Does system requires an ongoing administration?

Ans: No, system does not require an ongoing monitoring; it can work in stand-alone unattended mode and can be scheduled well in advance even months before in some cases and will automatically start or stop at preprogrammed time.

Ans: No, system does not require an ongoing monitoring; it can work in stand-alone unattended mode and can be scheduled well in advance even months before in some cases and will automatically start or stop at preprogrammed time.

Ans: Immediately! Unlike other modes of marketing, you will be talking to prospects right from the time of the deployment of the terminal.

Ans: Few factors that determine the number of leads generated are.

	Quality of the software running the dialing campaigns.
	Quality of the script used.
	Demand for the product/services.
	Healthy Business culture, fortunately all the above variables are controllable. We provide the first two and you take care of the rest to achieve success.

Ans: We realize that it's a difficult task to choose a system. People who have used computer telephony devices in the past may know what to look for in a system, as per their business needs. What you need is a system, which is most efficient, least expensive and user-friendly in nature. The last few years have seen a plethora of computer telephony systems being introduced in the market. The fact remains that only a few of these work well. To top it all, these systems are also overpriced and not efficient with a poor recognition of what or who is at the other end of the line. Some are built upon the 'voice mail' platform. These are low-priced, low-efficiency systems. These rely heavily on the use of 'tones' on the phone keypad.

Ans: We realize that it's a difficult task to choose a system. People who have used computer telephony devices in the past may know what to look for in a system, as per their business needs. What you need is a system, which is most efficient, least expensive and user-friendly in nature. The last few years have seen a plethora of Computer telephony systems being introduced in the market. The fact remains that only a few of these work well. To top it all, these systems are also overpriced and not efficient with a poor recognition of what or who is at the other end of the line. Some are built upon the 'voice mail' platform. These are low-priced, low-efficiency systems. These rely heavily on the use of 'tones' on the phone keypad.

• We offer life time warranties on Dialogic or any other CTI card we offer as part of the integrated product.
  
  
• Life time upgrades on the software at no extra charge to the customer.
  
  
• Free initial consultation prior to sales, for the success of your campaigns.
  
  
• Live technical support from technical support department for effective deployment of the terminals.
  
  
• Detailed manual with color photographs for step by step instructions.
  
  
• Detail web site only for technical support.
  Script development in male female voice in English, Spanish or any other language. We utilize the experienced radio speakers with public announcements experiences specifically in script writing and development, (scripts are very important part of your campaigns).
  
  
• Free initial consultation for incorporating the data marketing, data modeling and designing consultation for the best use of our automated dialing. Etc ... Please call into discuss in details.