With our Entertainment Call Center, you
can increase ticket sales with fewer ticketing
agents.
Our Entertainment Call Center makes staffing
problems at ticket call centers a thing
of the past. Ticketing call centers no longer
have to worry about not having enough agents
to take ticket sales calls. Our system does
it for you!
The ticketing business is up and down because
buyingvticket is an impulsive decision. But what
if no one is around to take the call?
Staffing is a big problem for ticketing
call centers. Sometimes the staff is extremely
busy. Other times they do nothing at all.
Our Entertainment Call Center makes
buying ticket quite easy. If a customer wants to buy
a ticket, all they have to do is:
-
Call
into the ticketing center
-
A menu presents them with the scheduled
events
-
The caller chooses which shows they want
to buy tickets for
-
The system gives them payment options
-
The caller inputs their credit card number,
which is verified through a clearing house
computer
-
Then, the caller records their name and
address
By automating this process, the caller
gets the ticket whenever they want it. And
it solves the difficulties in staffing.
Staff members can transcribe the recorded
information. And they can verify the sale-whenever
they are working at the call center.
With the Entertainment Call Center, there
is always enough work for ticketing call
center agents. You get more ticket sales
with less manpower.
Call a TCMS entertainment
industry specialist for a FREE no-obligation
consultation at 1-800-984-7001.
We can customize any of these solutions
to meet your individual needs. Or
fill out this request form here
to get more information.
Benefits: Information
Distribution
What
if you put on a concert and no one showed
up?
TCMS's phone solutions make it easier than
ever to let people know about concert events.
Our phone solutions let you call thousands
of potential concert-goers and tells them
about upcoming concerts.
Our systems also let the people you call
make purchases right away! Buying tickets
is an impulsive decision. And we make the most
out of it.
Our system allows callers to be transferred
instantly to a ticketing agent to place
an order.
Look at how our programs work together
to get information out:
-
Entertainment
Information Broadcaster:
The Entertainment Information Broadcaster
is an
auto
dialer that calls potential concert-goers
and lets them know about upcoming events.
Unlike other auto dialers, our system
does not give you a stock recording. We
allow you to customize your recording
for each concert event.
-
Entertainment
Sales Generator. The Entertainment
Sales Generator takes the Entertainment
Information Broadcaster one step further.
Adding this
predictive
dialer feature transfers customers
to a live agent. This feature takes advantage
of the impulse buying pattern of ticket
sales.
-
Entertainment
Call Center: The Entertainment
Call Center also acts as the backbone
of this system. This
IVR
lets you call into the system and update
your recordings. And it lets you send
out the recordings through the
Entertainment
Information Broadcaster.
These are how just some of TCMS’s
products can be used to get out more information
about upcoming concert schedules.
Call us for a FREE consultation
at 1-800-984-7001 and talk to one
of our entertainment specialists to see
how our products can solve your problems.
Or you can fill out a form here
to get more information.
Call Center in Entertainment - Benefits