TCMS Dialer products are fully compliant with all the latest rules and regulations as outlined by both the FTC and FCC regarding outbound dialing and the National Do Not Call Registry. TCMS dialer can be configured to meet all the necessary requirements and be in full compliance with the latest regulations and safeguarding your organization interests.
http://www.ftc.pov/bcp/rulemakinci/tsr/tsrrulemakinci/index.htm (FTC Site)
https://telemarketing.donotcall.gov/FAQ/FAQBusiness.aspx (Do Not Call List)
Federal trade Commission's Telemarketing Sales Rule
On January 29, 2003, The Federal trade Commission published the final amended Telemarketing Sales Rule (TSR) in the Federal Register. This rule became effective on March 31, 2003 and has important implications for users of predictive dialers, telemarketing software, and telemarketing/call center operations. TCMS is ready to help you meet these new regulations today.
What is the Telemarketing Sales Rule (TSR)?
The original TSR was the outgrowth of the Telemarketing and Consumer Fraud and Abuse Prevention Act of 1994 that went into effect on December 31, 1995. The law required the rule to be reviewed after 5 years. While that law was being reviewed, the USA Patriot Act of 2001 was passed. This has had a significant impact on the call center operations and regulations. The parts of the amended TSR that impact users of predictive dialers, telemarketing software and call center services are:
Call Abandonment - A "safe harbor" standard has been set stating that no one will be charged under this regulation if they can document that three conditions are met.
Dropped Calls - No more than 3% of the calls can be abandoned. (Measured per day and per campaign).
Ring Time - Calls must be allowed to ring four times (or 15 seconds) before they can be dropped as no answer.
Marketer Connect Time - If a call is answered, an agent must be available within two seconds after the receiver of the call finishes his greeting or a recorded message must be left giving the caller's name and phone number.
If you can be afford to be not in compliance
Non-compliance can lead up to fines of up to $11,000 per incident per day.
Go to FTC 'do not call' signup for businesses here. Scroll to bottom and click "new users must create profile here" and follow no call list registry instructions.
Click here to view AL Alabama 'do-not-call'
Click here to view DNC State of Alaska Department of Law AK
Click here to view do_not_call_ Arizona information AR
Click here to view California no call list as combined with FTC
Click for do- not-call List Connecticut
Here for DO NOT CALL US - Georgia no call
Idaho State Attorney General's No Call List - Telemarketing Information
Click here to view KY Kentucky "DO NOT CALL" List and KY Kentucky "NO CALL LIST"
Click here to view MA Massachusetts "DO NOT CALL" List and MA Massachusetts "NO CALL LIST"
Click here to view ME Maine "DO NOT CALL" List and ME Maine "NO CALL LIST"
Click here to view MN Minnesota "DO NOT CALL" List and MN Minnesota "NO CALL LIST"
Click here to view OK Oklahoma "DO NOT CALL" List and OK Oklahoma "NO CALL LIST"
Click here to view PA Pennsylvania "DO NOT CALL" List and PA Pennsylvania "NO CALL LIST"
Click here to view TN Tennessee "DO NOT CALL" List and TN Tennessee "NO CALL LIST"
Click here to view TX Texas "DO NOT CALL" List and TX Texas "NO CALL LIST "
Click here to view VT Vermont "DO NOT CALL" List and VT Vermont "NO CALL LIST"
Click here to view WI Wisconsin "DO NOT CALL" List and WI "NO CALL LIST"
Click here to view WY Wyoming "DO NOT CALL" List and WY Wyoming "NO CALL LIST"