Business Auto Attendant Communications - HR Benefits

TCMS’s solutions take a lot of pressure off an HR department and make for a leaner, meaner business with high productivity. One of the most time-consuming aspects of an HR department’s job is complying with employees’ requests for information.

In a large company, it is not unusual for employees to have questions about:

	Benefits
	401K plans
	Stock options
	training
	Payroll
	And more

There is nothing less productive when an HR worker has to answer “When do I get my paycheck” all day. Not to mention that most questions are answered the same way no matter who asks the question.

TCMS’s HR products can handle many of these problems.

Business Auto Attendant is an IVR and is the backbone of any efficient business communications system. It allows employees to punch in their employee number and retrieve information.

This system has many advantages:

	Employees do not have to discuss payment issues or other sensitive subjects with other employees.
	They can retrieve their information quickly and whenever they want
	Employees can get answers to frequently asked questions
	HR staff is left to deal with issues that require personal attention

Business Information Broadcaster calls out to employees and plays them a pre-recorded message giving them needed information. The Business Information Broadcaster can be used for delivering:

	401K updates
	Payroll changes
	Emergency notifications
	Application decisions
	And more

The Business Information Gatherer takes the Business Information Broadcaster one step further. Just like Business Information Broadcaster, the Business Information Gatherer calls employees with a pre-recorded message. But it goes further by allowing employees to be transferred to a live person. If a question wasn’t answered by the automated system, then the employee can talk to a live HR representative. And what’s even better is that the employee’s information can be displayed on a popup screen, saving the HR rep from having to retrieve it.

The Business Information Gatherer could also be used for conducting employee surveys. It just calls out to the employee and the employee can input his or her answers with their touchtone phones.

Business Faxer. The Business Faxer is a great way for employees to get important documents and applications faxed to them without ever having to talk to an HR rep.

These are how just some of TCMS’s products can be used to make your HR department more efficient and productive.

Want to know more about our Business Auto Attendant and business solutions? For more details, call one of our business specialists at 1-800-984-7001, or fill out a request form here to get more information. TCMS offers you the best in quality and value.

Benefits: Automated Phone Answering

One of the biggest problems facing business communications is operators getting overloaded with inbound calls. And for larger companies this can mean hiring many full-time switchboard operators just to get callers to the right department.

The Business Auto attendant is a complete IVR system that takes care of that problem. The Business Auto Attendant let callers call into the system and press which department they want to talk to.

Combine This with Our Business Voice Mailer, a voice mail system, that makes sure that your employees are able to check all their messages at any time, so they can get right back to answer callers’ concerns.

The Business Auto Attendant also:

	Is available 24/7
	Can give out frequently asked information like directions and business hours
	Screen calls so that callers are directed to the right person
	Collect data of callers so that your company employees can help them more quickly

And that’s just some of the things the Business Auto attendant can do. With the Business Voice Mailer, your business has a complete business communications system.


Want to know more about our business solutions or Business Auto Attendant? For more details, call one of our business specialists at 1-800-984-7001, or fill out a request form here to get more information. TCMS offers you the best in quality and value.