This problem affects all industries, but all of TCMS’s auto attendant industry-specific products can be used to INCREASE sales and put more money in your pocket!

Auto Informer: Calls out to existing customers informing them of new sales and promotions. It can also call customers with schedules maintenance reminders. This puts more money in your pocket as our auto industry specialists know that dealerships make most of their money from car repairs rather than new car sales. This makes Auto Informer an integral part of any car dealership’s sales campaign and customer retention program by reminding customers that they need to get their cars checked regularly in order to keep their warranties valid.
Auto Voice Mailer: Allows salesmen to get back to customers quickly and efficiently from ANY location.
Automotive Auto Attendant: Act as an efficient customer service operator that can route calls more efficiently, cutting down on customer frustration and thus increasing sales.
Auto Sales Generator: When a salesman has to call a large number of existing customers or new customers, it can be time consuming. The Auto Sales Generator calls customers and connects them to your salesperson directly. It screens out busy signals, answering machines, and hang-ups—saving your salesman’s time and making him a more efficient selling machine.

Benefits - Automated Repair Check Status

Specific Product Applications

Problem: Repair Check

When a customer drops off his or her car for repair, many a times they have a hard time getting through to the repair shop. Why is that? The reason for this is that dealerships employ a system where every call is routed to a main switchboard. An operator answers and puts you through to the right department (maybe)

What usually happens is that customers cannot talk directly to the repairman or repair department without first talking to someone else. In this case, both customers and the repair department are inconvenienced.

How many times have people tried calling to find out their repair status only to get busy signals? This is extremely difficult for many customers who have to make special driving arrangements while their cars are in the shop. And it is difficult for the repairman who has to spend time calming down an angry customer instead of working on vehicles.

The Solution: Automotive Auto attendant

The Automotive Auto attendant prevents these kinds of things from happening. A dealership can hook up the Automotive Auto attendant. The process of calling in for repair status becomes completely automated. Here’s how it works:

Customer drops off car and is given a repair number
The customer calls the automotive auto attendant system and inputs that number
When the automotive auto attendant system picks up, it allows the customer to: check the car’s status, find out when it will be finished, and the cost of the repair.

On the dealer’s end, the automotive auto attendant system is connected to both the repair system and the invoicing system. All the mechanic has to do is:

Call into the repair system
Leave a voice message detailing the car’s problem and the estimated cost of repair

When the customer calls into the system, they can hear the voice message without having to go through anyone else.

The Process is even simpler with the Auto Informer

When you integrate TCMS’s Auto Informer with the Automotive Auto-attendant, you can:

Have the Auto Informer call a customer to automatically let them know when their car is ready for pick-up.
Have the Auto Informer then call that customer back at scheduled maintenance times to remind the customer to bring his or her car in.

Need more information? Please call us at 1-800-984-7001 and one of our automotive industry specialists will help you find the right solutions for you. Or fill out this request form to get more information.

Benefits-Automated Back Order Parts

Problem: Backordered Parts

Another problem presented by the automotive industry is when parts have to be backordered. This not only affects customers but car dealers as well who have to wait for the right parts so that they can repair their customers’ cars.

Many times parts are just ordered without even knowing when the parts will be delivered! Uncertainty does not make for good business relations with customers.

The Solution: Automotive Auto-attendant

The Automotive Auto-attendant can be set up to centralize a parts database. Then, all a dealership has to do is call up the parts system, and see if the part is available. The system lets the person know:

If the part is in stock
Cost of the part
Possible substitutions for the part if the part is unavailable

This system gives them options so that they can either wait for the part or cancel the order. Thus, system is more efficient and it cuts down on wait time.

Whether a central system is built up or not, you can also use our Auto Faxer to send a parts order form directly to the parts warehouse or parts supplier. And if you choose the Auto Internet Web Solution, you can take care of all your parts orders right from your computer!