Autodialer Systems Requirements

Server Is recommended if you are utilizing 12 or more lines and can handle 96 lines. Server can be further utilized as communication server while handling Auto, Predictive Dialing and Interactive Voice Response Systems and or integration module with existing or future Phone systems. Please call in at (800) 984 7001 to learn more about high end redundant enterprise servers for bulk dialing for more than 48 lines.

Corporate is recommended for less than 12 lines and tape back up is included as part of package for security of system.

Clone, shuttle or Dell are recommended if setting up call center and need agent computers or need computer with ISA slots.

Minimum Computer Requirements for Standard Autodialer Systems:

A computer with Windows 2000 or XP with at least 500 MHZ processor, 128 megs of RAM, 1 gigabyte of AVAILABLE hard drive space, a standard Serial Port or USB Port, CD ROM Drive, Super VGA Monitor, Keyboard, Mouse, & Surge Protector and/or Battery Backup for the electrical & telephone lines. A Network Card is needed if Buyer wants to connect the system to a database on a server. Windows XP Home will network up to 4 stations. Windows XP Pro and Windows 2000 will network up to 10 stations. If networking more than 10 stations, Windows 2000 Server is required. Note: User will need 256 megs or preferably 512 megs of RAM if using Windows XP or auto dialing large lists of telephone numbers.

Telephone Service Requirement for Autodialer Systems:

One or more standard ANALOG telephone lines (business or residential) or T-1 DIGITAL lines may be used with this product. Important note: If Buyer/User intends to use the live call transfer feature, or if Buyer/User intends to use T-1 lines (24 lines each), please go to our “Telephone Service Requirements” for the details needed to properly order telephone service from a telephone company.

Telephone Service Requirements:

Standard Analog Telephone Lines:

Standard ANALOG telephone lines (business or residential) are normally used for all of our products using Speedy Dialer, Intel Dialogic voice boards, and PIKA voice boards. If, however, the Buyer/User wishes to use T-1 DIGITAL lines (24 lines per cable), please see below for T-1 details.

VoIP Telephone Service:

VoIP services (such as Vonage) using broadband internet connections may or may not work properly with our products. There can be problems due to the quality of the VoIP service, the amount of band width you have, the amount of activity on the computer, etc. In addition, most VoIP companies have restrictions against the use of autodialer systems. You are welcome to try VoIP service with our products, but we cannot provide technical support or guarantee that they will work properly.

Live Call Transfers:

This feature is available with several of our products. If you are using our inbound voice mail-auto attendant feature, the person who calls in to your system can press a key to transfer and speak to someone live. If you are using our auto dialer feature, the person who has been called by the autodialer systems can press a key to transfer to speak to someone live.

Where the call is transferred will depend on what telephone number you have designated the call to go. It can be transferred to any telephone number in the world. But…to be able to perform live call transfers, the telephone line used with our product must have one of the two following services from your telephone company.

Call Transfer Disconnect (or Centrex)

Once the call is transferred, the call is disconnected from the original telephone line, freeing it up to receive or place more calls.) (This may be used with our Speedy Dialer, Dialogic voice board, or PIKA voice board.)

…or…

3-Way Calling

Once the call is transferred, the original phone line remains in use during the conversation and is not available to receive or place more calls until the conversation has ended. (This may be used with Dialogic & PIKA products, but not with Speedy Dialer.)

T-1 Telephone Lines (24 lines per cable):

T-1 lines are available for long distance only or local only calls. When ordering T-1 lines from a telephone company make certain you understand local vs. long distance pricing, and if you require Call Transfer, make sure that “3-way-Calling” or “Call Transfer Disconnect (Centrex)” is offered with that T-1 carrier. You should also check with your T-1 line supplier to determine if you will need a CSU Power Module.

Before ordering T-1 lines from a telephone company, we highly recommend that the Buyer/User contacts our Technical Support at 806-467-8324 or www.tellacom.net for assistance.

If Buyer/User orders T-1 telephone lines, give the telephone company the following provisioning requirements if you are using a Dialogic voice board:

Framing & Coding: D4 SF / AMI E & M Immediate
Address Signaling: DTMF
Jack Type: RJ48X