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Auto Dialer (Automated Call Center)

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Auto Dialer (Automated Call Center)

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Predictive dialer

Interactive voice response (IVR)

Voice Mail & PBX Integration

Industry Specific applications

Customers

Call Center Software ($195/Port one time cost)

Autodialers - Listed Features

Auto phone dialing and Autodialers provide you with significant benefits:

	Maximized agent produts		Decreased overheads
	Employee morale boost by providing efficient tools		Increased productivity
	Cost savings		Bottom line increase
	Improved control		Increased revenues and profitability
	Efficient use of resources

(Autodialers) Integrated with Automatic Call Distribution (aCD), Interactive Voice response (IVR), Voice Mail, PBX & Databases. (Enterprise Edition)	Standard	Optional
aCD Hunt Groups
analog Line Support
Auto mode will start & stop dialing on pre-defined schedule)
audiotext - User configured
Automated attendant
Automatic message deletion upon review
Automatic line reconfiguration
Balance Due Message Playback
Broadcast Message Support (For Police/Emergencies)
Busy Redial Support
Broadcast box control
Busy Control
Call transfer Control
Call Reporting SMDR
Call Reporting
Caller ability to enter DTMF Responses
Caller request to be transferred to a live operator
Cellular phone notification
Certified Messages
Conferencing
Custom keypad mapping
Date and time stamp
Database Import Support ?
Dial Prefix Support
Dialout Scheduler
Digital Line Support (T1/E1)
Do Not Call List Support
Fax Broadcasting
DTMF time-out control
DNIS Support (T1/E1)
E-mail Notification
E-mail to Fax Support
Fax Back
Fax Broadcasting
Fax On Demand
Fax to E-mail
Fax Detection and Harvesting
Fax Mailbox Support
Follow-Me
Group list distribution
Group list creation and modification
Guest message boxes
Hang-up option control
Holiday message control
Host communication option
ISDN PRI Support
ISDN PRI Redirecting Number Support
Input time-out control
Interactive voice response
Keyboard disable
Line prompt control
Line broadcast control
Line operator transfer
Loop control
Maintenance hour control
Manager’s password
Maximum message size parameter
Message appending
Message deny (plays message count, but won’t allow listening)
Message review
Message reminder
Message skip
Message stop
Message forwarding
Message reply
Message deletion
Message pause
Message box number - up to 11 digits
Message arrival indicator
Message waiting option
Minimum message size parameter
Multiple application support
Multi-Language support
Multi-level Bulletin Board
Multiple Campaign Support
Multi-Tennant lines
Name announcement
Network Support
No answer control
No answer Redial Support
Notification with message review
Notification time set
Notification control option
One Key Call Return
On Screen Statistics
Operator immediate transfer
Out dial prefix control
Paging line control
Paging - dual
Password changing
Payment Confirmation Message (Payment was received)
Payment Reminder Message
PBX and Key systems supported
Personal greeting
Personal Secretary (Different operator per mailbox)
Personalized supervisor screen
Play Different Messages to an answering Machine
Play Different Message to Live Person
Prepaid Calling
Priority messages
Private messages
Prompt editing
Reach out calling
Record Caller Responses
Record compression option
Recording time - variable per subscriber
Remote maintenance support
Retry control
Re-paging on busy control
Ring counter control
Rotary phone support
Security codes - individualized
Send multiple message feature
Silence time-out during record (adjustable)
Skip forward/reverse (message review forward/reverse)
Speech Recognition
Subscriber notification control
Subscriber option control
Subscriber name recording
Subscriber usage data
Supervisor extension designation
Supervisor password
Supervisor paging tone control
Supervisor box designation
System full indicator
System indicators
Text To Speech
Time dependent parameter
Time dependent prompts
TimeZone Support
Time announce specifications
transfer prefix control
User friendly set up screens
Voice messaging
Wake-up call interval
Web Interface for administration

Autodialers ( Enterprise Edition)	Standard	Optional
analog Line Support
Auto mode will start & stop dialing on pre-defined schedule)
Broadcast Message Support (For Police/Emergencies)
Busy Redial Support
Call Reporting
Caller ability to enter DTMF Responses
Caller request to be transferred to a live operator
Database Import Support
Dial Prefix Support
Dial out Scheduler
Digital Line Support (T1/E1)
Do Not Call List Support
Fax Broadcasting
Fax Detection and Harvesting
Holiday Support
Interactive Voice Response Support
Multiple Campaign Support
No answer Redial Support
On Screen Statistics
Play Different Messages to an answering Machine
Play Different Message to Live Person
Record Caller Responses
TimeZone Support

Notes: Some feature accessibility requires support by PBX or CO, so all features may not be available in all configurations. Previous software versions may not support all currently listed features. Similarly, newer versions of this software may contain features not listed. Please call for the newest list of features or if a feature you are interested in does not appear on this list. Subject to change with out notice.