Autodialer
software provides automated telephone calling
and answering services. The purpose of this review
was to explore the potential use of autodialing
systems. Autodialer software describes computer
control systems that automatically place outbound
calls based on records selected from the database.
Inbound calls received by these systems can be
routed for an available agent for answering.
Autodialer software is able
to recognize live customers, unanswered calls,
busy signals, answering machines and respond
to each type of situation in a predetermined
way
Autodialer software features
integrated with Automatic Call Distribution
(ACD), Interactive Voice response (IVR), Voice
Mail, PBX & Databases.
 |
ACD
Hunt Groups |
|
Message
review |
| |
Analog
Line Support |
|
Message
reminder |
| |
Auto mode will start & stop dialing
on pre-defined schedule |
|
Message
skip |
| |
Audiotext
- User configured |
|
Message
stop |
|
Automated
Attendant |
|
Message
forwarding |
| |
Automatic
message deletion upon review |
|
Message
reply |
| |
Automatic line reconfiguration |
|
Message
deletion |
|
Balance
Due Message Playback |
|
Message
pause |
| |
Broadcast
Message Support (For Police/Emergencies) |
|
Message
box number - up to 11 digits |
|
Busy
Redial Support |
|
Message
arrival indicator |
|
Broadcast
box control |
|
Message
waiting option |
| |
Busy
Control |
|
Minimum message size parameter |
|
Call
Transfer Control |
|
Multiple application support |
| |
Call
Reporting SMDR |
|
Multi-Language
support |
| |
Call
Reporting |
|
Multi-level Bulletin Board |
|
Caller
ability to enter DTMF Responses |
|
Multiple
Campaign Support |
|
Caller
request to be transferred to a live operator |
|
Multi-Tennant
lines |
|
Cellular
phone notification |
|
Name
Announcement |
|
Certified
Messages |
|
Network Support |
|
Conferencing |
|
No answer control |
|
Custom
keypad mapping |
|
No
Answer Redial Support |
|
Date
and time stamp |
|
Notification
with message review |
|
Database
Import Support |
|
Notification
time set |
|
Dial
Prefix Support |
|
Notification
control option |
|
Dialout
Scheduler |
|
One
Key Call Return |
|
Digital
Line Support (T1/E1) |
|
On
Screen Statistics |
|
Do
Not Call List Support |
|
Operator
immediate transfer |
|
Fax Broadcasting |
|
Out
dial prefix control |
|
DTMF
time-out control |
|
Paging
line control |
|
DNIS Support (T1/E1) |
|
Paging
- dual |
|
E-mail
Notification |
|
Password
changing |
|
E-mail to Fax Support |
|
Payment
Confirmation Message (Payment was received) |
|
Fax
Back |
|
Payment
Reminder Message |
|
Fax
Broadcasting |
|
PBX
and Key systems supported |
|
Fax
On Demand |
|
Personal
greeting |
|
Fax to E-mail |
|
Personal
Secretary (Different operator per mailbox) |
|
Fax
Detection and Harvesting |
|
Personalized
supervisor screen |
|
Fax
Mailbox Support |
|
Play
Different Messages to an Answering Machine |
|
Follow-Me |
|
Play
Different Message to Live Person |
|
Group
list distribution |
|
Prepaid
Calling |
|
Group
list creation and modification |
|
Priority
messages |
|
Guest
message boxes |
|
Private
messages |
|
Hang-up
option control |
|
Prompt
editing |
|
Holiday
message control |
|
Reach
out calling |
|
Host
communication option |
|
Record
Caller Responses |
|
ISDN
PRI Support |
|
Record
compression option |
|
ISDN
PRI Redirecting Number Support |
|
Recording
time - variable per subscriber |
|
Input
time-out control |
|
Remote
maintenance support |
|
Interactive
voice response |
|
Retry
control |
|
Keyboard disable |
|
Re-paging on busy control |
|
Line
prompt control |
|
Text
To Speech |
|
Line
broadcast control |
|
Time
dependent parameter |
|
Line
operator transfer |
|
Time
dependent prompts |
|
Loop
control |
|
TimeZone
Support |
|
Maintenance
hour control |
|
Time
announce specifications |
|
Manager’s
password |
|
Transfer
prefix control |
|
Maximum
message size parameter |
|
User friendly set up screens |
|
Message
appending |
|
Voice messaging |
|
Message
deny (plays message count, but won’t
allow listening) |
|
Wake-up
call interval |
|
Ring
counter control |
|
Web
Interface for Administration |
|
Rotary phone support |
|
Subscriber
usage data |
|
Security
codes - individualized |
|
Supervisor extension designation |
|
Send
multiple message feature |
|
Supervisor
password |
|
Silence
time-out during record (adjustable) |
|
Supervisor
paging tone control |
|
Skip
forward/reverse (message review forward/reverse) |
|
Supervisor
box designation |
|
Speech
Recognition |
|
System
full indicator |
|
Subscriber
notification control |
|
System indicators |
|
Subscriber option control |
|
|
|
Subscriber name recording |
|
|
Autodialer software
