Auto Dialer - Features & Benefits

Multiple Prompts Capability

TCMS Auto dialer provides its users ability to create multiple messages for outbound message broadcasting. When a voice mailbox is detected, message 1 can be left. When a live contact receives the call, message 2 can be played, prompting the called party to press a digit on their phone to revert back to your IVR or to a live inbound contact center agent, if one is available.

Extensive IVR (Interactive Voice Response Integration)

TCMS contains an extremely flexible and customizable IVR (Interactive Voice Response) which enables called parties to respond to questions, qualifications, account details etc. through the IVR application generator tool kit. Users create simple IVR call flow that direct respondents through a series of questions. For instance: “Press 1 to receive your account balance...enter your 5-digit account number followed by the pound sign..” at which time, TCMS’s TTS (Text-To-Speech) engine can be used to lookup the account balance and play it back to your customer.

FTC Compliant (Automatic "Opt Out" Features)

Due to FTC regulations, it is now more important than ever that your auto dialer initiatives or campaigns give consumers the option to be removed from your calling lists. Your agents can now simply press a key if the call recipient no longer wishes to receive calls from your organization. TCMS Auto dialer has an automatic "Opt Out" option that lets the recipient of a voice message simply "Press 1...." and the dialed phone number will automatically be placed in a Do Not Call list maintained in auto dialer application. Subsequent phone lists will be checked against this DNC file. Additionally, the FTC requires a caller ID to be provided with all telemarketing related calls. This number can be answered automatically by our integrated "Opt Out" program. And the caller can remove the phone number by simply entering it on the touch phone keypad. This, totally automatic "Opt Out" process does not require human intervention and satisfies the new FTC rules.

(Text-To-Speech) Features

TCMS delivers world-class 'Text-To-Speech' capabilities to the already feature rich IVR and notification system, highlighted by a sleek new design, which is more user-friendly and intuitive than its predecessor. The added TTS capabilities are compliant with the Microsoft® Speech API (“SAPI”), which is supported by other third-party TTS providers, such as ScanSoft®. Customers can easily and quickly design IVR scripts that can perform external lookups into any ODBC compatible data source to retrieve and play back caller-specific information.

Multi-Campaign Automatic Dialer

The TCMS autodialing engine delivers several new features such as Multi-Campaign Inbound over an unlimited number of DNIS (800 numbers), while capturing the called parties phone number. Customers can design a series of inbound IVR campaigns versus the rigid single campaign only option of most competitive offerings on the market through it’s application generator with in-built debugger which provides true open architecture and enterprise level functionality securing your investment for future purposes.

Expandability and Flexibility

A single TCMS Automatic Dialer Telephony Chassis Auto dialer can scale between 4 and 672 (DS3) phone lines in any telephony protocol -- T-1, ISDN, E-1, PRI, analog or digital. In addition to its unrivaled scalability, TCMS offers complete database independence, allowing customers to operate on their choice of any ODBC-compliant database.

Pre, During & Post-Call Flows

New application hooks have been added to call flow processing activities further enhancing TCMS’s auto dialing flexibility. Customers can now create automated after-call activities like printing orders, updating external databases and even sending data to external applications like a shipping terminal for label printing, all based on a caller response code or action.

Pre-Qualification of Calls

Probably, one of the most overlooked assets of TCMS is its ability to “qualify” interested parties responses to determine whether one would be a good customer. Using the IVR capabilities of TCMS, when a called party responds to your message, they can be taken through a series of questions designed to see whether they are a truly qualified prospect. With TCMS you won’t waste time calling back unqualified prospects. With the TCMS auto dialer, you can focus on your truly qualified audience and not waste valuable manual labor hours walking through the qualification process...you’ll already know who your qualified candidates are without doing any work! The TCMS automatic dialer is used around the globe by numerous organizations such as the financial, mortgage, insurance, notification, telecommunication and political polling industries, etc.

Auto Dialer Software with Remote Agents

An important benefit of today's telecommunication advancement is the ability for your employees to work from home. TCMS has a family of telecom products that facilitate and promote this capability. Our call center phone dialers, combined with our CRM application software and computer telephony products fully support remote agents. Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant.

Inbound Call Distribution and Call Recording

The automated dialing phone system is far more than just an automatic dialer and outbound phone system. The automatic phone dialers have complete inbound call distribution capability including an ACD system built into the same package and an optional IVR system. Callers can be prompted to enter an account number, type of service required, etc. and the auto dialer will provide the requested information or transfer the caller to the appropriate service agent. The automatic dialers can blend all of these tasks together, making your call center a complete and powerful service center. Reports from our phone dialers can be obtained quickly and easily, giving you an accurate and timely view of your center's operation. Plus all or selected inbound and outbound calls can be recorded and monitored for quality assurance and legal purposes.