TCMS OUTBOUND CALL CENTER :
TCMS phone system is a state-of-the-art
auto dialer that handles inbound and outbound phone calls
for small to large call centers.
Auto dialer can deliver messages or get
responses from members, employees, customers, and prospects.
TCMS INBOUND CALL CENTER :
attendant can answer your telephone 24 hrs a day. Offer menu
choices of information take voice mail messages and even transfer
system can also be used to get responses, such as Yes or No.
When auto dialer calls, it can simply leave a message or it
can ask for a response. You may obtain responses by recording
their voices, asking them to press a key, to respond to choices
or transferring to a live operator. Just record your messages,
select which group (Data Bases) you want to call, when you
want to start and stop, and then let TCMS get to work calling
Outbound auto dialer is used primarily
for two reasons:
1. To deliver a message or reminder, or get a response, from
known groups of people.
2. To tele-market products or services to large number of randomly
There are varieties of ways outbound
auto dialer can function:
Auto dialer delivers a message when the telephone is
Ask someone to press 1 before hearing the complete message.
After one or more questions, ask for voice or touch-tone
Transfer calls to a live operator immediately or after
TCMS auto dialer software can detect a live answer
vs. an answering machine.
You may record/listen to messages and information by
telephone, or if you have sound blaster 16 (or compatible),
by microphone or speaker.
Voice responses may be retrieved from any phone with
a secret pass code.
Outbound auto dialer may operate at the same time as inbound
Automated Attendant if using separate lines.
TCMS lead generating software is capable of handling
2 to 96 telephone lines simultaneously Touch-tone key
responses are stored in your computer for retrieval.
Time of day to begin and end calling session can be
pre programmed by the operator.
TCMS computer telephony marks phone numbers that
are busy, unanswered, & faxes.
TCMS auto dialer will retry telephone numbers that
were busy or unanswered, as many times as the operator
Auto dialer system will allow you to import databases
of names and telephone numbers or you may enter that
Our system allows many different data bases (groups)
of phone numbers to reside within the system at the
It will allow you to call up to 10,000 phone numbers
with in one command. For example, call all numbers with
in 321 Prefix from 345-1111 through 345-9999. You may
choose up to 12 prefixes at any 1 time. The numbers
are scrambled before random call begins.
TCMS auto dialer system allows the system operator
to call the system from a remote location to record
a message, select which database (group of people) to
call, and then activate TCMS to begin calling immediately.
"YOU WILL SAVE TREMENDOUS TIME
AND GET RESULTS VERY FAST WITHOUT INCREASING YOUR OVERHEADS
OR HIRING EXTRA HELP"
1. Answers phone with menu choices.
2. Receives voice mail messages.
3. Transfer calls.
TCMS can answer your telephone calls
24 hours a day, with a simple message or Auto dialer can offer
callers a menu of choices of information and receive voice
Inbound Automated attendant answers
in various ways:
an initial welcome greeting and voice message.
an initial welcome greeting and menu choices.
an initial welcome greeting, menu choices and voice
an initial welcome greeting, menu choices, voice mail
and live call transfer.
any combination or options mentioned above.
You may have up
to 10,000 Voice mailboxes. Calling party can access by
voice mail box numbers, or if they do not know the number,
they may search by name or listing.
are setup on the monitor screen. The manager assigns
the Voice Mail BOX numbers and pass codes for users. You
may use up to 5 digits.
Staff Voice mail
(Menu choice #9) operates differently than choices calling
party will hear "If you know the voice mail box number
of the person you wish to reach, you may enter it now,
but if you want to search by name, press1 or to search
by listing, press2"
users may have calls transferred to another telephone
Users may turn
the call transfer "on" or "off". If
call transfer is off, the call will go directly to his
voice mail, but if call transfer is on, the call will
be transferred to dial a phone number, when answered,
the call will be disconnected from your phone lines. If
however there is no answer or busy signal, the call will
then go to the user's voice mailbox for the caller to
leave a voice message.
At any time you
may call in from any location and change the telephone
number where calls are to be transferred.
Attendant may operate at the same time as Outbound Auto
dialing, If using separate lines.
Users can access
the voice mail boxes
WHAT YOU GET ?
auto dialer Software on CD ROM
& One year Warranty
hours of Telephone Technical Support ( Additional support
is available as well)
Minimum Requirement of Auto
Pentium computer with windows
NT ,Windows 2000 or Windows XP, Minimum requirements to operate
the operating system on your server or computer, Hard Drive,
CD ROM drive and One or more telephone lines.
Recommended: Sound Blaster 16 Card,
Microphone, & speakers.
Notes: The Dialogic Voice Boards require an IRQ and an
ISA slot inside your computer.
Other features of the auto
prices without compromising quality
to "Busy and no answer Calls"
search, Number delete
Dual Message Delivery
Auto dialer software is
equipped with the flexibility of delivering one message to
a person who picks up the phone himself and says, "hello"
and/or a totally different message to someone who has a answering
machine on the job. For instance, George picks up the phone,
on ring, and says, "hello". TCMS predictive dialing
knows its job now, as it starts delivering the "hello"
message to George.
"Hello. If you are paying too much as a monthly payment
for your house and interested in reducing the monthly mortgage
payment please press 1.
Now please let us know what phone number would you wish for
us to call you back to know the date and best time of the day
for us to contact your...pause...record. Thank you very much.
One of our credit managers will get back to you shortly."
TCMS auto dialer still
knows its job. The message that it starts delivering this
time could be,
"Hi! This is Allan
calling from ABC MORTGAGE BANKING. If you are interested in
lowering your mortgage monthly payments or interested in Having
a line of credit, please call our toll free number to consult
with one of our credit managers.
Now, no matter who, picks
up the phone the message will get delivered in the right context.
Thereby expanding the lead generation capabilities manifold.
If the need is to transfer
outbound or inbound prospects to a live operator, TCMS
automated call center handles that pretty smoothly. If 'prospect'
becomes 'customer' with the desire to speak to a live operator,
then the feature facilitates them to do so. For instance,
one may speak to the prospect immediately while lead is "hot"
or one may get his name and number and call him back in the
next 24 hours and still have a "hot" prospect.
Amazingly easy to operate,
auto dialer system virtually guides the user through the operations.
'Pop-up menus' continually monitor and warn one of the things
he would have forgotten.
With built-in Audio and
Video support it makes interactive software with minimal level
of expertise required.
When doing task-intensive
commands, a progress bar shows the result and reporting. Many
systems in the market do not have a progress status screen
or Interactive built in support system. With the TCMS auto
dialing the problem is nipped right at the bud. By far the
easiest PC-based system, with its Windows 98 based program,
TCMS products are as simple as 'point-and-click'.
Isn't it a real joy to be
able to GET THINGS DONE more efficiently and effectively!
Competitive prices without compromising quality
TCMS call center products
are priced lower than most Windows-based systems, available
in the market. In fact, many a 4-line Windows-based systems
are priced way out of the line. Fact remains that TCMS
systems are also the most efficient systems around today.
Our systems are compatible with Windows NT, Windows 2000,
and Windows XP.
One could look at DOS-based
systems (using old 286, 386, or 486 computers) to save
money, but how does one make out if they are using antiquated,
out-of-date PC or DOS programs using old technology? Not worth
Please check out our prices or call in to consult with our
There may be a bigger surprise for you, in store!
New number entries
Besides the random-number-generation
calling method, one may also enter new numbers manually, or
import them from a standard computer in ASCII text files.
One may use floppy disks or CD ROM'S from
his own database or from 'list' companies. These ASCII text
files could be imported into the main computer hard drive
to build on database.
Customized calling lists
The most valuable and unique
feature of the TCMS predictive-dialer device is the convenience
of building one's own calling lists.
By dialing all the possible
numbers with a particular prefix, one can arrive at a list
of all working numbers. The opportunities, however, are camouflaged
in the unlisted numbers.
TCMS automated call
center can run through and call, let's say, all 10,000 numbers
in any particular prefix and sort all the numbers into various
files; like numbers with answering machines, numbers on facsimile
machines, numbers not in service, and numbers where people
answered in "hello". The system builds various lists
on its first pass through each prefix.
End of the day, it provides
one with more 'good numbers' than from any other source. By
filing the various lists that TCMS auto dialer has created,
the next time one may call that particular prefix, one only
targets and calls the good working phone numbers. Also, the
facsimile numbers are now separated from the phone numbers
and can be used to send across printed literature.
Where does one put this feature to use?
Measure the efficacy of
customized calling lists in Telemarketing, Lead Generation,
lead generating, marketing, Surveys, Polls, Appointment Reminders
and Emergency Notification.
Do not call list
Entering numbers that one
does not want the system to call may create a "Do Not
Call" list. Fire, ambulance, police, hospitals, other
emergency numbers would make their way into this list.
One can then be assured
that the system will not be calling these numbers on its own.
The TCMS software will automatically check the numbers
on this list and never resort to calling them. Many states
request that one maintains a "never call" list.
With this handy system , satisfying such a request is simple
Other Features of auto dialer
- Response to "Busy and no answer
- Clock Timer
- True Voice activation
- Number search, Number delete
- Number sort, ETC
- Business Communication Solutions
Special Features of auto dialer
If one has special applications
that are not listed, we could custom program the applications.
Just call on us with the details of what you wish to accomplish
and we will have our programmer dedicated to the task.
TCMS automated call center provides
on line reporting as campaigns are under progress by giving
- How many calls were made?
- How many calls were answered by live
- How many disconnected numbers?
- How many answered?
- How many Fax numbers?
- How much average time spent by system
- All calls accountability!
- Successful responses!
- Disconnected 3-tone signals/Phone company
- Business/Answering machine
- Answering machines
- Busy signals
- Consent Denial
Not yet dialed
- Add, Find, Delete, or list no's
that you do not want to call
One can also export above mentioned
results into the third party software applications provided
they have export utilities, maintained Contact data base,
where records can be kept for all follow up responses
and campaign results.
Benefits and advantages of an Automated Call
- Deflated overhead costs.
- Round the clock performance 24
/ 7 , 365 Days a Year
- No message interpretation.
- No frustrating dialing, redialing,
ringing, busy lines and no response.
- Consistency of performance.
- No weekly payrolls. Up to 4000 contacts
per day on 4-line system.
- No more frustrating telemarketing calls.
- Assured flow of valid and qualified
sales leads on daily basis.
- Capable of boosting sales bottom lines
by 500 to 800%.
- Effectively incorporating Customer Relations
management, further strengthening the cross selling and
- Flexibility to launch telemarketing
campaigns at the click of the mouse (windows based).
- Simple, do it yourself kits ready
- Multi-lingual communication.
Absolutely no other automated
call processing system will come close to our Prices, Features,
Ease of operation, Value, Efficiency, and not least Our Customer
service, Friendly and well trained Customer and Support department,
our Customer service Consultants take pride in servicing our
accounts and maintain an on going business relationship to
meet your future needs of high end products for bigger
automated Call Centers.
TCMS telemarketing software
is rich in so many features that we have to have a lot of space
on website to explain or to list them all, without overwhelming
Bottom line TCMS
auto dialer software will increase your profits and profitability
by further decreasing overheads or hiring extra help.