TCMS: Call Center Software Solutions
  Call Center Software Solutions by TCMS  
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TCMS
TCMS Call Center Software Solutions
Call Center Software Solutions Connect Call Center Software Solutions produce Call Center Software Solutions Monitor
Trusted Vendor of 500+ Customers
Leader in Call Center Automation Solutions
Premises Based, Hosted or Hybrid Solutions
Call Center Software Solutions by TCMS Request Information TCMS Schedule Online Demo
Call Center Software Solutions by TCMS Call Center Software Solutions by TCMS
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ConsultationConsultation
ConsultationOne on one basis strategic consultative approach is...
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Customer ServicesCustomer Services
Customer ServicesTCMS Customer support specialists will answer...
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Technical SupportTechnical Support
Technical SupportTechnical support with customer service provided by...
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Case StudiesCase Studies
VOIP Call CenterWe have helped hundreds of our customers ranging from...
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Financing OptionsFinancing Options
Financing OptionsDifferent flexible financing options available for customers...
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VOIP Call Center
Predictive dialer solutions VOIP Call Center

Auto Dialer


Computer Telephony Integration


ATA member

Computer Telephony Integration

Call Center Software Solutions

($195/Port) one time cost
 

Predictive Dialer:

 
Predictive dialing technology offers business the ability to automatically call out using algorithms to speed up or slow down the dialing process.

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VOIP Call Center:

How can you balance the risk of deploying new technology with its many potential rewards? With the TCMS Call Center Software IP approach, you can take advantage of the openness and ubiquity of VoIP and the maturity of Session Initiation Protocol (SIP) to provide the foundation for a new and better contact center.

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Auto Dialer:

TCMS provides reliable and versatile Call Center Software/ hardware Integrated Products and services integrated with Customer Relations Management applications to increase business productivity with out increasing overhead costs.

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Do Not Call Lists:

TCMS Call Center Software are fully compliant with all the latest rules and regulations as outlined by both the FTC and FCC regarding outbound dialing and the National Do Not Call Registry.

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Interactive Voice Response (IVR)

Every business is different. Finding a system that accommodates your business is the real problem. Customized IVR from Total Call Management Solutions Corporation can provide you with the only call processing system you will ever need because we ask what your needs are and then customize the application to accommodate you.

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Voice Mail & PBX Integration

TCMS offers a selection of high quality telecommunications equipment and services from a select group of nationally known manufacturers and service providers.

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Call Recording & Monitoring:

Call Recording & Monitoring
Call center software platform offers an optional call center quality monitoring module called “Quality Efficiency Assurance”. Enables call center supervisors to silently monitor multiple agent desktop activities.

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Computer Telephony Integration (CTI):

Computer  Telephony Integration
Customer relation management efforts by businesses and enterprises strictly depends upon variety of technology system adoption with front end and back end office system applications, communication servers for Web, Emails, Voice, Data , Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Skills-based Routing, Recording, Monitoring, Billing and Centralized Management and Administration, Workforce productivity management software and much more.

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redictive dialer solutions TCMS
Customer Testimonials
“I just wanted to commend you and your staff for the fine service and support we have received from...“
Jonathan Brown
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Interactive voice response
Customers

Partial List of Users



Integrated Technology
Some of products are
integrated with following brands:
Integrated Technology
Industry Specific Application
Integrated Phone Switches
redictive dialer solutions IVR (Interactive voice response)
Predictive dialer Predictive dialer IVR (Interactive voice response)
 
American Red Cross - Together, we can save a life
Unicef
TCMS with it’s management and staff members whole heartedly supports non profit organizations. We also appeal others to get involved and be generous enough to donate as your duty towards humanity.
 
IVR (Interactive voice response) TCMS TCMS

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